"User quota exceeded"

[keen narwhal]

Bug Report:

Steps to reproduce:
When I upload an image, this immediately pops up and the image is removed.

Expected result:
To be able to upload an image

Actual result:
Image is removed. See screenshot.

Additional information

Browser: Happens on Chrome, Firefox, and Safari
OS: MacOS, but it shouldn't matter since this is on the chatGPT website.

the green arrow in the text box is a grammarly plugin, but this happens in browsers without any plugins too so that's not the issue.

[lavish stream]

Hi, do you have another device you can test in? If you have a smartphone/tablet, it could be good to see if it happens in both a browser and in the official app on that.

[clear forge]

This is happening on my pc, on my phone's browser, on my phone's chatgpt app. I cannot upload images, and I cannot render images with dalle3. I've clearing browsing data on both my pc and my phone. same thing. I signed out, restarted, etc, same thing. It's been happening for like 12 hours. I was only using it intermittently yesterday. certainly not a high volume usage day. I very much doubt I went over any user quota. I've hit the daily image limit in the past, but this is not behaving like that, and if that were the issue it'd be reset by now.

[winter patio]

Those of you who are hitting the "user quota exceeded" issue, can you share what use cases you've been using uploads for? The quota is currently really high, so we're not expecting folks to already be hitting the cap. Getting a sense for how you're using the app will help us determine what the quota should be.

[clear forge]

I don't think I've been uploading anything exceptional. I use the vision model for images fairly regularly. and I've uploaded a few documents here and there, but nothing large. Vast majority of my uploads and downloads are images.

***Wanted to let you know that everything is working again. I appreciate that you reached out to address our concerns. Would you be able to clarify what the issue might have been?

[clear forge]

I messaged customer service 2 weeks ago. It's been like this for over 2 weeks. I haven't used chatgpt in any sort of high volume manner for months. I have no idea what could be compelling this to happen. I cannot upload or download anything. And seems like it's just going to stay that way for the long haul.

Here's the helpful message I got from customer service. I responded explaining this didn't address the issue and got no more responses. I'm not quite sure what I'm supposed to do at this point since my account seems to be effectively broken.

Hi there, I'm sorry to hear you're experiencing issues with uploading and using DALL·E 3 to create images. It sounds like you might have reached your usage limit for these features. For ChatGPT Plus users, there are specific usage limits in place for accessing advanced features like DALL·E 3. As of the latest update, ChatGPT Plus subscribers have a cap of 50 messages every 3 hours on GPT-4, which includes the use of DALL·E 3 for generating images. It's important to note that each action, whether it's generating text or creating images, counts towards this limit. If you're encountering a message indicating that your quota has been exceeded, it means you've reached this limit. The limit resets every 3 hours, so you should be able to use the features again once this period has passed. To manage your usage and ensure you're getting the most out of your subscription, consider planning your requests to DALL·E 3 and other features within these constraints. If you continue to experience issues or have specific questions about your account's usage limits, please let me know, and I'll be happy to assist further. For more detailed information on the usage limits and how they apply, please refer to our article on What is ChatGPT Plus?. Best,
OpenAI Team

[clear forge]

Does customer service still exist at openai? I've messaged them over and over, not incessantly, but it's been over 3 weeks now. If I'm not going to get any kind of resolution I should at least get a refund right? Does anyone still read these? What am I supposed to do?

[shut crypt]

your screenshot shows unofficial stuff in the input box?

[clear forge]

unofficial stuff? the stupid plugin? should I post screenshots from my phone and other computers on which it happens?

[shut crypt]

extension are known to do stuff in the background that can use the backend in bad ways and get your account in bad shape

dont use any for a day and then retry if it begins to work

[clear forge]

so an extension I've always used is now the cause of my account to spontaneously break on all devices? I appreciate the advice, and seems just as plausible as anything else I've considered. Don't really need that trash extension anyway so I'll remove it and see what happens. Thanks

[shut crypt]

your extension might be leeching your account usage to the point the account hits hidden hard cap that is on an account level. normal usage should never show that quota error

there are other limits than just the regular messages/hours but not visible to the public as they are controlled by openai ui. extension bypass some of these