Bug Report, GPT Builder and Forum (Community) | OpenAI | Page 1

dark sparrow Jan 5, 2024, 8:38 PM

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Bug Report, GPT Builder and Forum (Community)

Hey team, 2 core issues I can see. I am sure its related to upcoming release of the GPT store, but fully has caused issues in 2 parts of openai as follows... (issue time frame is over 24 hours)

Issue One - GPT Builder
Steps to reproduce:

Browse to GPT Builder with a previously created GPT.

Attempt to change and upload anything.

Try to save.

Expected result:
GPT Saves with no issue

Actual result:
GPT Presents errors "Error searching knowledge" and "Error Saving GPT"

Additional information

Browser: Chrome, Microsoft Edge, Samsung Browser (mobile) [also tested all in incognito]
OS: Windows 11 Pro, and Samsung Galaxy Phone

Issue Two - community.openai.com authentication
Steps to reproduce:

Browse to community.openai.com

Attempt to subscribe or login

Error produced

Expected result:
Able to login or subscribe

Actual result:
Presented with error in either case "Could Not retrieve your user details. Do you have an active account."

Additional information

Browser: Chrome, Microsoft Edge, Samsung Browser (mobile) [also tested all in incognito]
OS: Windows 11 Pro, and Samsung Galaxy Phone

dark sparrow Jan 7, 2024, 2:33 AM

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Bumping this, since there has been zero movement, on this pretty potent issue. I have sent a support request in the support site, and I have also responded in kind , in the format being asked for, with high level of details, (pictures included). No response back to this ongoing issue, which for sure has been impacting me for 4 days, and others it looks like anywhere from 2 to 4 days. Its a bit insulting , slightly annoying to , check the lovely https://status.openai.com/ and getting the lovely "No incidents reported." when clearly something is wrong, if all the troubleshooting I did, solved nothing , as well as all the troubleshooting my peers in this community have done, still resulted in zero success. I understand things happen, but communication, is incrediable important, and would like some member of the team to at minimal address my and my peers concerns, please

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dark sparrow Jan 8, 2024, 8:43 PM

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Bumping this, since there has been zero movement now 6 days impacted

plain mortar Jan 8, 2024, 11:59 PM

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There´s various issues with custom GPTs, I've reported a few with no movement either in days, I think it may be correlated with the store launch or something... maybe everyone is trying to build a GPT and overloaded...

dark sparrow Jan 9, 2024, 12:27 AM

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plain mortar There´s various issues with custom GPTs, I've reported a few with no movement ei...

i thought the same as well, especially the impact of changes being done to support the chatGPT store. This said changes should be vetted ( I would think) in a development server before being pushed to being live. I understand things happen, but my biggest pain point is the no communication

hollow bison Jan 9, 2024, 4:01 PM

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I had the same issue with community.openai.com and found a workaround! While not logged in, I tried to like a random post on the forum. It then prompted me correctly to create an account

plain mortar Jan 9, 2024, 4:54 PM

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dark sparrow i thought the same as well, especially the impact of changes being done to suppo...

Yeah OpenAI has zero customer service and they seem to be ok with not really giving a damn about what the users think. It really is only a matter of time (months) before the customer oriented competition sweeps in and proves a point.

odd zephyr Jan 13, 2024, 5:05 AM

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I am having the same "Error Saving GPT" error with no information about the problem.

#Bug Report, GPT Builder and Forum (Community)