#ToS and Account Termination

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paper yarrow
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Hi @pale forum, Can you explain the general terms of service that, when violated, could lead to account termination? What kinds of activities or behaviors are typically prohibited under these terms?

pale forumBOT
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Hi @paper yarrow. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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OpenAI's Terms of Service outline several conditions under which an account may be suspended or terminated. These include:

  1. Breaching the Terms of Service or OpenAI's Usage Policies (https://openai.com/policies/usage-policies).
  2. If OpenAI must do so to comply with the law.
  3. If your use of OpenAI's services could cause risk or harm to OpenAI, its users, or anyone else.
  4. If your account has been inactive for over a year and you do not have a paid account.

In terms of prohibited activities, the Terms of Service specify that you may not:

  • Use OpenAI's services in a way that infringes, misappropriates, or violates anyone’s rights.
  • Modify, copy, lease, sell, or distribute any of OpenAI's services.
  • Attempt to or assist anyone to reverse engineer, decompile, or discover the source code or underlying components of OpenAI's services, including its models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
  • Automatically or programmatically extract data or Output.
  • Represent that Output was human-generated when it was not.
  • Interfere with or disrupt OpenAI's services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations OpenAI puts on its services.
  • Use Output to develop models that compete with OpenAI.

If you believe your account has been suspended or terminated in error, you can file an appeal by contacting OpenAI's Support team (https://help.openai.com/en/articles/6614161-how-can-i-contact-support).

Please note that these are general guidelines and the specific circumstances may vary. Always refer to the Terms of Use (https://openai.com/policies/terms-of-use) for the most accurate and up-to-date information.

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@paper yarrow kapa.ai is still learning and improving, please let us know how it did by reacting below

paper yarrow
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Thanks @pale forum Can you provide specific examples for each point you made ?

pale forumBOT
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Let me check the knowledge base for you. One moment! :books:

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Sure, here are some specific examples for each point:

  1. Breaching the Terms of Service or OpenAI's Usage Policies: This could include using OpenAI's services for any illegal, harmful, or abusive activity, or not complying with OpenAI's Sharing & Publication Policy (https://openai.com/policies/sharing-publication-policy) and Usage Policies (https://openai.com/policies/usage-policies).

  2. If OpenAI must do so to comply with the law: If OpenAI receives a legal order requiring them to suspend or terminate your access to their services, they would have to comply.

  3. If your use of OpenAI's services could cause risk or harm to OpenAI, its users, or anyone else: This could include using OpenAI's services to develop models that compete with OpenAI, or using the services in a way that infringes, misappropriates, or violates anyone’s rights.

  4. If your account has been inactive for over a year and you do not have a paid account: If you haven't used your account for over a year and you're not a paying customer, OpenAI may terminate your account.

In terms of prohibited activities, here are some examples:

  • Infringing, misappropriating, or violating anyone’s rights: This could include using OpenAI's services to generate content that infringes on someone else's copyright or other intellectual property rights.

  • Modifying, copying, leasing, selling, or distributing any of OpenAI's services: This could include selling access to OpenAI's services without their permission, or copying their software to create a competing product.

  • Attempting to reverse engineer, decompile, or discover the source code or underlying components of OpenAI's services: This could include trying to figure out how OpenAI's algorithms work in order to create a competing product.

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  • Automatically or programmatically extracting data or Output: This could include using bots or other automated methods to extract data from OpenAI's services.

  • Representing that Output was human-generated when it was not: This could include claiming that content generated by OpenAI's services was created by a human.

  • Interfering with or disrupting OpenAI's services: This could include overloading OpenAI's servers with requests, or attempting to bypass any rate limits or restrictions they put in place.

  • Using Output to develop models that compete with OpenAI: This could include using content generated by OpenAI's services to train your own AI models, with the intention of creating a competing product.

Please note that these are hypothetical examples and the specific circumstances may vary. Always refer to the Terms of Use (https://openai.com/policies/terms-of-use) for the most accurate and up-to-date information.

Sources: OpenAI Terms of Use (https://openai.com/policies/terms-of-use)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@paper yarrow kapa.ai is still learning and improving, please let us know how it did by reacting below

paper yarrow
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Thanks @pale forum Can you please write the full paragraph from the terms and services that talks about "When you use our Services you understand and agree:" ?

pale forumBOT
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Let me check the knowledge base for you. One moment! :books:

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Sure, here is the full paragraph from the OpenAI's Terms of Use that starts with "When you use our Services you understand and agree:"

"Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts."

Unfortunately, the extracts provided do not include the full list of points that follow "When you use our Services you understand and agree:". For the complete list, please refer to the Terms of Use (https://openai.com/policies/terms-of-use) on the OpenAI website.

Source: OpenAI Terms of Use (https://openai.com/policies/terms-of-use)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@paper yarrow kapa.ai is still learning and improving, please let us know how it did by reacting below

paper yarrow
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That was not correct @pale forum . It's actually : "When you use our Services you understand and agree:

Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.
You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Services.
You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
Our Services may provide incomplete, incorrect, or offensive Output that does not represent OpenAI’s views. If Output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with OpenAI."

Now I want you to provide the full text in "Our IP Rights" section in "Terms of use" page.

pale forumBOT
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Let me check the knowledge base for you. One moment! :books:

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Sure, here is the full text from the "Our IP Rights" section in the OpenAI's Terms of Use:

"We and our affiliates own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines (https://openai.com/brand)."

Source: OpenAI Terms of Use (https://openai.com/policies/terms-of-use)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@paper yarrow kapa.ai is still learning and improving, please let us know how it did by reacting below

paper yarrow
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Thanks @pale forum Can you explain in details the section that talks about "Termination and Suspension" ? Also how can one get back their account in case it was terminated ?

pale forumBOT
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Let me check the knowledge base for you. One moment! :books:

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The "Termination and Suspension" section in OpenAI's Terms of Use outlines the conditions under which a user's access to OpenAI's services may be suspended or terminated. Here are the details:

Termination: You are free to stop using OpenAI's services at any time. OpenAI reserves the right to suspend or terminate your access to their services or delete your account under the following conditions:

  • If you breach these Terms or OpenAI's Usage Policies (https://openai.com/policies/usage-policies).
  • If OpenAI must do so to comply with the law.
  • If your use of OpenAI's services could cause risk or harm to OpenAI, its users, or anyone else.

OpenAI may also terminate your account if it has been inactive for over a year and you do not have a paid account. If they do, they will provide you with advance notice.

Appeals: If you believe OpenAI has suspended or terminated your account in error, you can file an appeal. The appeal process involves contacting OpenAI's Support team (https://help.openai.com/en/articles/6614161-how-can-i-contact-support).

In the case of DALL·E 2 account deactivation, you can start a conversation from the Messenger at the bottom right of the screen, choose the "DALL·E" option, select "Banned User Appeal" and include a justification for why your account should be reactivated.

Please note that these are general guidelines and the specific circumstances may vary. Always refer to the Terms of Use (https://openai.com/policies/terms-of-use) for the most accurate and up-to-date information.

Sources: OpenAI Terms of Use (https://openai.com/policies/terms-of-use), Help Article (https://help.openai.com/en/articles/6378378-why-was-my-dall-e-2-account-deactivated)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: