#captcha issues

1 messages · Page 1 of 1 (latest)

shut jewel
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I've had to systematically fill in a captcha to check that I'm not a robot . How can I solved it ?

glossy basinBOT
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Hi @shut jewel. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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OpenAI implements captchas in its services like ChatGPT to help minimize bot activity and spam. These captchas verify you are a human by presenting game-like puzzles. If you're experiencing issues with captchas constantly popping up, it could be due to your browser settings being detected as suspicious. Here are some steps you can take to resolve this issue:

  1. Clear your browser’s cache and cookies.
  2. Login again to your account.
  3. Try a different internet browser or computer.

If the problem continues, you could possibly share a screenshot of what you’re seeing at your end with the OpenAI support team. This would go a long way in helping them to further investigate and rectify the issue [^1^].

If you're still having trouble, you could also try the following steps:

  1. Turn off any VPN if you're using one.
  2. Try using an incognito window or a different browser or computer to check if the issue remains. Sometimes browser extensions, especially those for security, can cause these problems.
  3. Disable any cookie blockers.
  4. Connect to a different network if possible [^5^].

If none of these steps work, you can contact OpenAI support for further assistance.

^1^]: [Forum Post: Needed to solve 50 mini puzzles for a 4-message chat (https://community.openai.com/t/339411)
^5^]: [ChatGPT says 'Something went wrong.' (https://help.openai.com/en/articles/7996670-chatgpt-says-something-went-wrong)

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: