No access to ChatGPT Plus (GPT-4)

[oak crane]

I bought ChatGPT Plus and the money was debited from my account, but I still have no access to ChatGPT Plus.

[verbal moon]

Hello! What method did you use to subscribe (web/iOS app)? What do you see when you try to login to your account?

[oak crane]

web but on the iphone and i can only use the 3.5 version and the popup for the upgrade is still popping up

[verbal moon]

And just to double check: you only have one ChatGPT account? If so, do you have a VPN installed on the iPhone, or any adblocker app or extension for the web browser (I assume Safari)?

[oak crane]

i only have 1 account and no i dont have a vpn or some addblocker app etc.

[verbal moon]

Can you try installing the official ChatGPT app and signing in there, to see if anything is different there? You can find a link to the app store here: https://openai.com/chatgpt

[oak crane]

i already tried to do that but its still the normal version

3.5*

see on the too

top*

[verbal moon]

When you say the payment debited from your account, is it a pending charge or confirmed?

[oak crane]

pending till 20.12.2023..?

why's that

[verbal moon]

I'm guessing the charge just hasn't cleared yet, so your Plus subscription may be inactive until that charge confirms. You might reach out to your financial institution to see if they have any more insight for you! But my hunch is that will clear up the issue for you 🤞

[oak crane]

Aight thanks :)

[outer bridge]

The same thing occurred to me, I was using MSFT authentification.