#Help for a user with regaining account control

1 messages · Page 1 of 1 (latest)

mint path
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A user on the Discord forum is saying they are the sole authorized user on their account but they are seeing conversations appear that they are not creating. They say they have changed their password, and have logged out and back in, but these 'not them' conversations are still appearing, real time, as they watch.

How do we advise this user to get faster help?

humble crescentBOT
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Hi @mint path. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Based on the information provided in the extracts, the user can seek help in a few ways:

  1. They can log out and log back in, as suggested in the first extract (https://community.openai.com/t/94420). This seemed to resolve the issue for another user who was experiencing problems with their chats.

  2. If the issue persists, they can reach out to the OpenAI support team via the developer forum, as suggested in the second extract (https://community.openai.com/t/394147). However, they should be aware that the forum cannot expedite responses.

  3. They can also use the help bot at help.openai.com (http://help.openai.com), as mentioned in the second extract. This might provide them with a similar answer to the one they would receive on the forum.

  4. If they suspect their account has been flagged for potential abuse, they can check the thread mentioned in the third extract (https://community.openai.com/t/198925) for potential solutions.

Please note that these are general suggestions based on the information provided in the extracts. The user's specific issue might require a different approach. If they continue to experience problems, they should contact OpenAI support directly for further assistance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@mint path kapa.ai is still learning and improving, please let us know how it did by reacting below

mint path
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Reviewing the links.

https://community.openai.com/t/94420 seems unrelated, it seems to be about reassurance that even if you don't see your conversations they are still there.

https://community.openai.com/t/394147 seems unrelated, it's about requesting rate limit increases.

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