#uploaded file deletion

1 messages · Page 1 of 1 (latest)

dark talon
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Please 🙏 help 😢 fix Bug - maybe 🤔

Has this happened to any one… my uploaded files get deleted from configuration after publishing ?

I built a new GPT yesterday and discovered today files get deleted , I tried re making with my files and prompts like 10 times … the result is same

Files deleted but only text in configuration is saved …

daring stratus
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Same here - it also disables Web Browsing, DALL-E and Code Interpreter. Was about to come log this bug

dark talon
royal bronze
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I'm having same issues as well.

dark talon
mild girder
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Thanks! I thought I was doing something wrong. Good to see it's something general.

wary nymph
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anyone got any update?

frosty cosmos
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I was having a tough time with this last night too. Uploading files seemed to disable all modalities, then re-enabling modalities deleted files.

I ended up able to keep my knowledge file and Code Interpreter active in a brand new GPT--copied over instructions from the old one. Still seemed a bit buggy but for my purposes it was all I needed.

static tangle
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Same here

dark talon
dark talon
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I have not touched it since bugs started for me , will start again tomorrow

daring stratus
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OAI will only start getting into the office around now, so hopefully we will hear something soon

slender nacelle
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I have the same problem and am currently exchanging with OpenAI support but no solution for the time being

rain ridge
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What are they saying though? Do they acknowledge that this is a problem?

slender nacelle
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no not for the time being. I just tested something else and there is a discrepancy between the Preview before Updating your custom GPT. when I upload a file and I prompt my GPT it sees the file in the Preview window BEFORE I update. after updating the file is lost and indeed when prompting it is confirmed

amber bay
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This is a very frustrating problem. Sometimes it saves sometimes it doesn't.

slender nacelle
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the support kindly reminded me about the limitations by pointing to this document "File Uploads with GPTs and Advanced Data Analysis in ChatGPT." and asking if I was compliant with that which I obviously replied that yes, all my criteria in terms of file type, file size, number of files, etc. are compliant

amber bay
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It sounds like support doesn't fully know what's going on.

wary nymph
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I uploaded a doc to my customgpt and it was all working fine for 15 mins. Then it decided to delete again. Now can’t upload it again.

weak charm
slender nacelle
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at least I am happy that I am not the only one experiencing this 🙂 but of course it is not a consolation. thanks for sharing of course. I'll post when I hear back from support

wary nymph
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How do you talk to support? I did a chat link but it said to wait a week for a reply.

slender nacelle
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yes I had the same but they replied within 1 hour

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so I started from the chat window until I said that their FAQ proposals where not helpful

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and then I submitted

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my problem description

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and they came back to me 1 hour later

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maybe I was lucky ??

wary nymph
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Sounds like it’s the same problem so hopefully they all get fixed soon. Just can’t upload the word.doc to my customgpt anymore. It’s just deletes it again instantly.

slender nacelle
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yes same here

dark talon
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Hmmmm

wary nymph
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It deletes the file as soon you publish it.

slender nacelle
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yes exactly

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I just tried with a PDF instead of DOCX and the same as soon as you publish it vanishes

midnight token
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same issue

dark talon
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.txt too

daring stratus
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It also disables web browsing, dalle and code interpreter

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So your gpt will not functioning properly if you use those services

slender nacelle
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I just received an answer from their support which was telling to change browser, no cookie blocker, no VPN connection, restart my computer, etc. I politely told them that the tips provided are not helpful

wary nymph
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Ah man that sounds like they don’t even except there is a issue. Not gonna be fixed anytime soon then.

normal scarab
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same issue here as well, started last night for me (~14 hours ago)

dark talon
daring stratus
slender nacelle
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I told them that I started writing the custom GPT 3 weeks ago and that only this morning the behaviour became weird with the symptoms described

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hence not helpful what they ask me to do, so let's see

dark talon
warped sparrow
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For the record, I am also having this issue, and none of the fixes mentioned above have helped.

static tangle
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Same

rain ridge
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Same

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What is a vision call?

spark lion
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I'm still having this issue. I have to wonder how many CustomGPT are out there being used with the creators not knowing they are broken. OPENAI's lack of communication or acknowledgement when stuff like this is going on is infuriating and gives me the impression that they think they are above talking to customers when there are issues. If any other piece of software became crippled like this, you would hear an announcement from somebody by now... They seem to only care when the entire thing goes down completely and anything less is not worth drawing attention to.

wary nymph
frosty cosmos
spark lion
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It also seems so be random as to which files it keeps and deletes. I keep trying to add them back and update and even though it keeps saying unpublished changes at the top, it gives me the option to view GPT. When I get my first response and can tell that it is busted I go back to edit and find that completely different files were deleted than the last time I tested it.

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And each time I go back to edit there are less files than before even if I haven't asked the updated GPT a question so its not like the act of responding is the culprit. The purging of files happens before interacting with the gpt.

glass pollen
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Deletions of my knowledge files also seem pretty random for me.

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I now wish I wasn't so reliant on my GPTs! An indication of how good they were!

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Took the instructions over to a new GPT. Uploaded 5+5+2 files since I believe the individual upload is 5 at a time. They all uploaded and I save it, but then the GPT tells me it only has access to 9 of them. Sure enough only 9 are show in the files list

frosty cosmos
wary nymph
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That link says the limit is 20. Looks like it was updated this week.

glass pollen
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I am virtually certain I asked the GPT configurator how many files I can upload to it, and it said 12. Hmmm. Hallucination?

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Are we expecting anyone from OpenAI to comment on this issue?

normal scarab
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if they were going to I would expect they would have by now

glass pollen
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This is a pretty material issue for GPTs

normal scarab
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Can't disagree with ya there, I feel lost 😄

glass pollen
frosty cosmos
daring stratus
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files are still being deleted and capabilities turned off, even after creating a NEW GPT 😡

rain ridge
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Would have been good if the discord bug reporting was connected to support tickets and someone would be in here to discuss the issues

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Seems like a pointless space out here to shout out your issues

I'll go first - my roommate almost put up a fire in my kitchen this morning 🥴

frosty cosmos
rain ridge
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Ah, so somebody has to mention that nobody cares and somebody like you has to say they do and Clark Kent appears 🤓

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Thanks for giving hope btw 🙏🏼

wary nymph
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@mint grotto can you help?

weak charm
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The bug is fixed?

daring stratus
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no

static tangle
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Please i need to upload files

iron badge
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I'm also losing my knowledge files. Sometimes, if I upload multiple, it will keep one and discard the others

frosty cosmos
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Trying to find a workaround, this seems to work, if inconsistently:

  1. "Configure" tab in GPT--delete Knowledge file, uncheck all Capabilities, Update & Confirm, Refresh page (unsure if Refresh is necessary)
  2. "Configure" tab again--re-upload Knowledge file, re-check all Capabilities (quickly, see below), Update & Confirm, Refresh page to confirm

I only have one file I'm trying to add as a Knowledge file, and this seems to have helped it stick for me, with modalities remaining enabled.

It did not work 100% of the time when I was trying to reproduce these steps, so YMMV. One thing I noticed is it worked when I checked the Capabilities boxes before the file upload completed, but seemingly (maybe?) didn't work if I let the file upload complete before checking the boxes.

The big indicator for whether it worked or not for me was whether "Unpublished changes" disappeared upon confirming the Update--if it disappeared, it worked.

Edit: Frustratingly, it may indeed be related to whether you check the boxes before the file upload completes. It might be worth checking Code Interpreter first if it is indeed a strange race against the clock. But I just had another test where I failed to get 3/3 enabled before my file finished uploading, and the Update & Confirm didn't work. Then tried from step 1 above again, and got all 3 clicked before the file upload finished, and it stuck.

Edit 2: There is a console error reading "Must use workspace account for this operation" which I'm wondering about--perhaps there are different implementations of Knowledge files/Capabilities among "normal" Plus accounts and Enterprise accounts, and perhaps some wires are being crossed there? Where uploading a Knowledge file is "confusing" gizmo about which implementation of CI to allow? Total speculation.

iron badge
glass pollen
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Speculation that this issue is connected but they did say changes were coming to GPTs.

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daring stratus
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i think they fixed it

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mine is working now

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the document upload UI looks slightly different

versed oyster
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Hi all, thank you for reporting this issue, and we're so sorry for the inconvenience! We hope to have a resolution shortly. Thank you for your patience 🙏

glass pollen
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can you show us your new UI?

daring stratus
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its not massively different - in the past if i uploaded several types of docs - they all just sat in a row, now if i upload csv files - it get placed separately which i have never seen before, so to others it may be the same - i dunno

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maybe it was like that before ?

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then im just mistaken

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the csv and xlsx are separated from the rest

glass pollen
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My GPTs appear to be stable. fingers crossed!

glass pollen
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So far so good. Now I ran out GPT quota using it :). Have to wait 90 minutes apparently! I'll leave this bug alone now.

dark talon
dark talon
dark talon
desert hinge
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I already uploaded 10 files to my custom GPT but now I see 1 files. Are they going to restore my files or i have to upload again

dark talon
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Ok … this is what’s happening now with mine , while all seems to work and files are saved and present in my config, including profile pic I uploaded. The following strange thing is happening—- in safari browser the profile pic does not appear, while in iOS app and iPhone browser the profile pic is showing correctly. I tried to refresh and reload on Mac the pic , nothing is happening . 🙏

dark talon
desert hinge
dark talon
static tangle
slender nacelle
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same here, I did not get a reply from the OpenAI support confirming that issue was solved but checking this morning and indeed appears to be stable

wary nymph
slender nacelle
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when I upload and update and come back the files appear ok

dark talon
wary nymph
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All working agin now. Does anyone know what was wrong and what was fixed? @versed oyster ??

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The reason I ask is my GPT is acting different. I use it a tech support assistant and it is definitely trying to do more than it did previously. It’s trying to join dots it never did before.

spark lion
# versed oyster Hi all, thank you for reporting this issue, and we're so sorry for the inconveni...

I know I and everybody here appreciate that things are back up and running, but I think it is important to note that it took an entire workday for somebody from OpenAI to acknowledge it. That worries those of us who depend on GPT for important tasks. As productivity expectations increase in the workplace, it is more important than ever that OpenAI communicate more urgently when issues like this are reported. You don't have to have a solution before you acknowledge the problem. Just something for the suggestion shredder. Thanks for everything you folks do!

versed oyster
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Totally hear you on this @spark lion and is valid feedback. We don't formally staff the ⁠bug-reports channel, but we do regularly read Discord, and definitely want to be more involved here when possible. We'll definitely keep this in mind!

dark talon
dark talon
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Ok , just now see that in safari on my Mac , I tried to check my last GPT which I uploaded yesterday, once chosen , it says GPT not found and screen re directs to default page … in app iOS and iPhone browser all is working . Does anyone have anything similar happening ?

dark talon