Hmm...something seems to have gone wrong. With "Unable to load history" error

[digital spear]

Bug Report:

Steps to reproduce:

1. Login to chat.openai.com

Expected result:
Chat History on the left | Reponses for queries

Actual result:
Unable to load history | Hmm...something seems to have gone wrong.

Additional information

Browser: Chrome/Edge
OS: Windows

[alpine moon]

Hello! Can you try in Firefox as a test? Chrome and Edge are both Chromium-based browsers, so it might be different in Firefox.

[digital spear]

It's the same response with Firefox, Safari on iPhone and TOR Browser via VPN. It works fine if I login using another email which is not a ChatGPT Plus v4, just a free ChatGPT 3.5 only

[alpine moon]

What VPN do you use, and is it disabled when you try it on all devices/browsers?

[digital spear]

I don't use VPN except for TOR Browser

[twin yarrow]

Bro used TOR for chatgpt bruh

[digital spear]

I have tried it with VPN on TOR Browser

I have tried it without VPN on the other browsers

Does not make a difference. But everything works when I log in as a different user.

My user is a ChatGPT Plus
While the other user is a Free User

But subscription is supposed to work better, right?

[mint thunder]

I have tried this same issue on multiple browsers as well. Same result, unfortunately.

Hello All:
I just changed onto my mobile hotspot and the problem resolved!

[prime tusk]

I am having this issue as well

[loud totem]

constant; peak use it seems

[digital spear]

Are there any updates to this issue? It's been 24 hours since the issue began.

[noble cave]

I have the same problem

[copper cargo]

Probably the same issue here and I am pretty sure this should have nothing to so with VPN 🫠

[ripe cloud]

Same issue since yesterda across browsers, apps, and networks.

[snow lichen]

Same problem since yesterday on multiple browsers, I can log in with a free account but not my plus

[keen torrent]

Folks - I think I had the same issue - for me the solve was to allow 3rd party cookies. I did that and a ton of stuff re-appeared

[copper cargo]

Tried this but sadly didnt help on my side, thanks for the sharing though!

[obtuse salmon]

For those affected, this list of steps is everything I've noticed folks reporting worked for them when they had this problem. There's apparently a LOT of stuff that can cause this problem, so I recommend check the list in ANY order, hopefully something helps you.

Usually caused by a VPN program. May have to actually turn the program off, not just stop the VPN, to see improvement.

Can also be caused by browser extensions, network settings.

Can see if different devices, different networks can connect.

How about your phone, with either web or the app?

One person reported just restarting their computer was the fix they needed (after we tried a bunch of ideas that helped others, but didn't help them).

A great many people find that a fresh install of Firefox fixes their issue, if they were not running a VPN program.

[copper cargo]

So far I have tried the following with VPN and all of the functionalities that comes with them disabled:

PC (Windows 11, tried restarting as well)
Microsoft Edge (with 3rd party cookies allowed)
Chrome (with 3rd party cookies allowed)
Freshly installed Firefox

Mobile (tried both wifi and mobile data)
App
Web - Firefox
Web - Chrome
Web - Safari
Web - Brave

Sadly they all ended up with the same error messages for both chat history and prompt.

The thing I am not understanding is that, these looks unlikely to be the cause to me because:

1. both the requests fetching chat history and sending prompt ended up with 500 Internal Server Error, which looks like there are issues on OpenAI's side instead of client side, and on my side the applications, tools and configurations haven't been changed at all before it stopped working, and
2. another account which is not a Plus subscriber works absolutely fine, which happens to be the case from the OP as well

[worn nacelle]

I am expiriencing the same issue as well. Not sure when it will be resolved. My paid account is useless.

[noble cave]

with you brother! I did all this and nothing... It makes me feel bad cause we pay and can t get fixed in time. 2 days almost...

[leaden isle]

Also experiencing this, started yesterday. Tried different browsers, computers and phones, was not using a VPN at the time. Was able to use a free account on both computer and phone just fine.

[obtuse salmon]

Once you guys get a fix, please @obtuse salmon and describe it if you think of it, so I can add it to the list. I'm just a community member, but I picked this problem to try and track and help folks with, it's a semi-common one over time, but clearly has a lot of things can cause it.

I recommend everyone affected who didn't yet, contact support through one of these methods so they know your exact affected account for sure help.openai.com to talk to the bot (will connect you to leave a message for people after you pick through choices) or [e-mail]

I imagine they can pull your account from your verified status, but to be sure and make it easier for them, I would for sure if I was affected directly reach out to support by one of those methods (Yes, we see gold-named OAI employees sometimes answer here, but I feel more sure myself with personal help through the email or help.openai.com bot.

[crystal coral]

Hello brothers. Unfortunately i face the same issue. It seems that my account is locked because whever i try with a free GPT it works.

I have the GPT plus subscription. I tried on a different device/browser/with and without VPN/restarted everything/cleared every cache possible/

[noble cave]

If we got blocked/banned we would have received a mail

[crystal coral]

I mean it's clearly related to the account and not the device since we tried all these things

[reef rampart]

I am receiving this same issue. Have tried everything

[copper cargo]

Sadly providing all the screenshots and details I have got so far through the chat only result in the copy & paste response from the support, I will be trying the email option.

Btw thank you Eskcanta! ❤️

[forest vapor]

@copper cargo re: receiving a copy and paste reply from support, I didn't want to leave that comment unacknowledged. I'm sorry that's what you got after reaching out. I lead all of our support initiatives now; while we've already been making meaningful strides in improving the fundamentals (the kind of internal machinations you shouldn't need to even think about), we have a lot of substantial improvements in-flight for how we do support, and aim to make the experience exceptional. Hope to show you by delivering on that in time.

I work at OpenAI. I've been reading up on this and wanted to jump in. I'm sorry you've been dealing with this—even when running through a troubleshooting checklist for obscure errors like this works, it's far from an enjoyable experience, and so I can only imagne it's frustrating to still be locked out after.

We're going to work on fixing this with you. All the upfront troubleshooting you've done is super helpful in narrowing down what this could be. I've already asked the eng team to spend more time trying to suss out any patterns from our end, and I'm also asking a member of our team in Europe to join here at the start of her day so we can troubleshoot this together. She's a delightfully talented support engineer and we're eager to see if we can sort this one out with you all. We'll figure this out and get you back on ChatGPT; we'll aim to do the heavy lifting on our end, and appreciate your help on the parts where we might need to try a few more trroubleshooting steps with you.

[copper cargo]

Thank you very much @forest vapor ! This is a great news!
I am sure the support team has been working hard while us as users would also love to receive appropriate help so that the issue doesn't get overlooked, I am really glad to hear this and looking forward to that!

[worn nacelle]

If it helps, the error message in the mobile app is a bit different, at least for me, than the one in the browser.

[crisp dawn]

If it helps, the error message I saw in my Chrome is these two

[marble axle]

Have this same issue since three days. Tried various browsers in private mode without VPN. Any upates on the fix? Kind of losing the value of Plus subscription at the moment

I initially thought only chats were non-responsive but the entire app does not work. Including trying to delete chats or clear history.

Also, I see this

[olive agate]

Error Message: "Hmm...something seems to have gone wrong."

Description of the Issue: I have been encountering the above error message consistently for over 24 hours. Surprisingly, the system status page on your website indicates no service outages or disruptions. I have diligently followed the troubleshooting steps suggested in the FAQs and utilized the website's chat support options, but unfortunately, none of these efforts have proven successful.

Steps Suggested:

1. Clear browser cache and cookies.
2. Disable VPN.
3. Use an incognito browser and different internet browsers/computers.
4. Disable cookie blockers.
5. Attempt connection on another network.

Despite adhering to these suggestions, the issue persists. Notably, I have successfully used someone else's account on the same computer, and my account fails to work on a different computer, leading me to believe that the problem lies specifically with my account.

This issue is particularly perplexing as I recall using ChatGPT Plus without any problems just a couple of days ago. Your prompt attention and assistance in resolving this matter would be greatly appreciated.

[halcyon swallow]

Hey guys, I am having the same issue across my devices (browser, android app), the only way the chatgpt work for me is if I disable history from settings. please suggest how can solve this,

[drifting light]

Hi there, it's also been happening to me. I seem to be able to use ChatGPT just fine through a free account I just made, no changes to browser cache or cookies or using another network needed.

[grand mantle]

Same here, just joined because my own troubleshooting yielded no results.

[daring drift]

thank you for the tip, it works for me if I disable history. at least it's something...

[grand mantle]

Sadly it doesn't do the trick for me

[copper cargo]

Wow thanks for the tip! Same here the prompt works after disabling chat history, at least I got something to use with my account for now...

[rigid pike]

I have the same issue and I too believe it's an issue with my account, because I also took many of the 5 steps that were posted a few messages ago.
I recently cancelled my subscription, because my company contracted with openai, so I'll (later) get an enterprise account through a different account. But it's my personal account that's broken now. I think it may be connected, but if others here have the same issue regardless of being subscribed or (pending) not, then it's maybe just us being unlucky.
Disabling history seems to work for now.

The network calls that failed

My Android app on the same account is also affected and it shows this:

[noble cave]

In my view, the issue is obvious, but what steps can we take? Their server power is insufficient to accommodate all of us. Due to the fact that we cannot delete an old chat, we are stuck with what we have because it is disconnected. 😭

[daring drift]

so you think we hit the limit of chats?

[noble cave]

I'm not sure if we've hit the limit. It seems like we were unlucky and now we are disconnected. Perhaps it's because there aren't many servers in our area, or we're overusing them, or we don't know? Although I don't have an explanation for it, I comprehend the issue. In my view, unsubscribing in protest and forcing them to resolve the server issues is the best course of action for all of us.

[rancid elm]

I'm not sure if I cancel if I can come back, since signups are paused. So for now, I wait, and in the meantime I've found that other models (Claude, Bard, stuff on Huggingface, etc.) aren't as bad as I remembered.

[hoary hull]

Same problem here

[cinder tinsel]

Having same issue everywhere, any browser, any device. Status.openai.com sees no issues, here is no help, other than from community. So seems like nobody cares.

[rancid elm]

there was an OpenAI employee who replied up thread, #1180525598880321698 message

[forest vapor]

We care! @granite dove is leading the investigation on this right now—we're actively debugging this as we speak, and will keep this room posted as soon as we know more.

And I'm sorry for the radio silence in here, we should have updated this chat faster this morning and that's on me. I lead our all of our support efforts here now; this community is particularly important to us—I've been raving about how high quality the Discord discussion is to the whole team here this morning!—and we're working on having a more active role in here to help out.

[granite dove]

Hi all, Glory here! Thanks for your patience as we're investigating this issue! If you're running into this issue, can you please DM me your email address and your IP address (you can use https://whatismyipaddress.com/ to find your IP address)?

[crystal coral]

Hello, as i've stated it yesterday i face the same exact issue. Should I dm you these infos too? Thanks.

[granite dove]

Yes, that would be very helpful for our investigation, thanks Mishi!

[cinder tinsel]

I am terribly sorry, but it appears that way, I’ve said. What should one think, if having irrelevant answer in a help chat, then visiting status.openai.com to see “No incidents reported today.” for last two days when service wasn’t working, and lastly seeing one of most voted issues with a same problem, where is only one response 12 hours ago, that we are aware of, we are working?

[lean condor]

dude chill, they are providing a free assistant, if you cant cope without it you shouldnt be using it, if you need it so badly, then pay for an actual assistant

[cinder tinsel]

Free assistant is not best replacement for a service I am paying for, unfortunately.

[forest vapor]

Totally valid feedback, and thanks for being candid—really, I appreciate it. I'll be honest that we had a lot of catching up to do this year with all the growth, and our support offerings have improved significantly, but we're not stopping until we make support exceptional everywhere you need us. We let you down on this one, and while our first priority is to get this issue fixed so you can get back in, I also hope you'll see my commitment to making this best-in-class first hand.

As for this bug: we've pinpointed the underlying issue and are working on a fix now. We'll keep you all posted.

[loud totem]

You guys are doing fine overall man. Everyone will have their own feelings and frustrations in all domains of use and development. Life's short; have fun and keep rollin'. 🤘

[granite dove]

To all the folks who have shared their IP addresses, email addresses, and details on how these issues arose, thank you for helping us debug this issue 🙏 As @forest vapor shared, we appreciate your feedback and your help. Our engineering team is working on this as we speak!

[worn nacelle]

I am actually impressed, that you guys are this engaged with the chat and debugging user reported bugs. Props to @forest vapor and @granite dove 👌

[granite dove]

Quick status update that we're still working on the fix for this. We have a solution underway and are aiming to have this solved within the next few hours—will update this thread as soon as I know more!

[rotund silo]

Chiming in with my two cents. Experiencing this issue for today and disabling chat history was what allows me to continue using gpt.

[reef rampart]

legend

[iron cloud]

@granite dove @forest vapor Is there any news about the bug solution? I tried the last user's recommendation and it didn't work for me.

[forest vapor]

I was just coming back here to share the latest.

Unfortunately, it's not the good news I was hoping to deliver. Due to the nature of the underlying issue, we likely won't have a fix until tomorrow—although we're actively working on it and trying to speed this along, so if we can fix it sooner, we certainly will. In the meantime, others have found that disabling chat history helps, although it doesn't work for everyone: https://help.openai.com/en/articles/7792795-how-do-i-turn-off-chat-history-and-model-training-web.

I'm sorry this is such a frustrating bug. For some context, the issue here has to do with how we route requests for users to various parts of our data stack; in this case, a partition in our database is receiving requests for your accounts when it shouldn't. So while we've identified the problem, the path to fixing it is more nuanced, and modifications to databases both take time and require extra care. When this is fixed, we'll be conducting a full postmortem and will prioritize improvements both to catch issues like this sooner and to avoid them altogether going forward.

And while I recognize this doesn't make up for it, we'll be refunding your most recent payment after this is fixed. We have many of your email addresses already (thanks for all the debug info!) and will follow up with anyone in here we're missing. In the meantime, we're going to keep working on this, and will share more as soon as we can.

[untold knot]

I'm having the same issue

[marble axle]

I'm on plus here, so kind of lost actual money too

[marble axle]

This is not just a bug but full incident where the platform is unusable

[fast hound]

I've had the issue since the weekend.

[jolly minnow]

I'm having the same issue

[dark vault]

Same issue here, been over 24 hours.

[digital delta]

As frustrating as it has been, it is a great product and worth the wait so we don't lose our history. I am grateful that someone linked this thread.

[worn nacelle]

Hi. It seems that the issue is resolved now, for me at least.

[crisp dawn]

Mine account is fine now. Thanks!

[forest vapor]

You're both fast 🙂 This should be fixed for some of you now, though we're still working on it before we call it all clear for everyone.

[crystal coral]

It works !!

Wouhouuuu

[copper cargo]

Just tried and mine is working fine as well!
Thank you Michael, Gary and the team!
That was quick from the time you guys came in and have it resolved! 🍻

[jolly minnow]

it works now 👍

[dark vault]

Mine’s working now too, Thank you!

[grand mantle]

Working here too, Thanks!

[halcyon swallow]

yes its fixed just 5 min ago

[shrewd ginkgo]

Yeah, same, can't load history, whole chat gone

[digital delta]

I just verified that it is working for me and my history remains. Thank you.

[digital delta]

I don't know if it will help, but they pointed me to these instructions https://help.openai.com/en/articles/7996670-chatgpt-says-something-went-wrong

[shrewd ginkgo]

I'll try that, thank you!

[granite dove]

🎉 Good news, everyone!

I'm thrilled to announce that this issue should now be resolved. We can't thank you enough for your patience and understanding in helping us troubleshoot the issue! Your detailed answers and screenshots were invaluable in our debugging process.

As part of our commitment to continuous improvement, we'll be conducting an in-depth postmortem internally. This will help us understand the root causes and make necessary improvements to prevent similar issues from occurring in the future. We're dedicated to providing you with the best experience possible, and this is a crucial step in that journey.

As a token of our appreciation and as a sorry for the inconvenience, I’d like to offer a refund or a free month to users affected during this time. Please DM me your email address!

We want to make sure your experience with our service only gets better from here. As always, feel free to reach out if you have any questions or concerns!

[lean condor]

You guys are awesome

[daring drift]

thank you for everything, my account is working now! 😁

[daring drift]

how can we dm you?

[granite dove]

Just tried to DM you! It says "recipient is only accepting direct messages from friends"; can you try changing it to everyone temporarily?

[daring drift]

Done!

[olive agate]

hey, I DM you twice since the issue began. no response/acknowledgement and no official email received on mail ID. just wondering if we will get any reply or directly subscription will be renewed when it ends?
anyway thanks for the help

[umbral gorge]

Ever since this "fix", I have now started to get it 😀

At least before I did not get it, it was only unusably laggy, and now it's both!

[alpine moon]

Hello! Do you have a VPN installed?

[umbral gorge]

Yes, and no it doesn't interfere with anything, nor is it Nord. I don't have any runtimes running that are VPN related and I've even disabled its network devices because I don't currently use it.

And I specifically didn't start getting this error until about a day or 2 ago. With me not touching or changing anything.

[alpine moon]

Got it! What browser(s) have you tried in so far?

[umbral gorge]

Chrome and firefox, no dice.

My only another guess is, since I've seen it mentioned before but myself never had this issue, could it be related to not clearing my browser cache or sth? So 2 days later I still have not gotten the "new version"...

[alpine moon]

Could you try signing in fresh in a private/incognito window of both Chrome and Firefox as a test? With all/any browser extensions disabled, if relevant to you! Could help with troubleshooting -- should help identify whether it's a network thing, or a browser/cache thing.

[umbral gorge]

New chat as well, this also happens quite often by the way, both on mobile and on web.

Just randomly for 0 reason in the middle of writing the output, it stops and says this.

It's either this, or the "something seems to have gone wrong.", and in between it's unusably laggy still.

[alpine moon]

And just to clarify: this occurs in private/incognito windows of both Chrome and Firefox as well, with all browser extensions disabled?

[umbral gorge]

Yes, with or without my adblockers, which are my only extensions basically.

[alpine moon]

Can you test on a different network, again in a private window w/o any extensions? Either a hotspot connection from a smartphone, or on a smartphone's cellular network (WiFi disabled)?

[granite dove]

Just sent you a message!!

[loud totem]

Yeah, its plagued today. every few messages and often it doesn't even show its erroring out so you wast time building input that wont proess on submit.

[digital spear]

Hi @granite dove! Author of the thread here. I have sent my request for a refund via DM.

[granite dove]

@digital spear messaged!