Today when i logged in to my account it said "sign up to waitlist" for the plus version.
I was using it perfectly fine yesterday. Im on a plan which i have paid accordingly.
#Plus Version stopped working
proper glacier
rare laurel
Today when i logged in to my account it said "sign up to waitlist" for the plus ...
Hello! Sorry you're dealing with this. I'm wondering: was your Plus subscription successfully auto-renewing in the past, or had you been manually re-subscribing each time you wanted to renew?
proper glacier
Hello! Sorry you're dealing with this. I'm wondering: was your Plus subscription...
Yes it was successfully auto-renewing 🙂
proper glacier
It is*
rare laurel
Yes it was successfully auto-renewing 🙂
Okay, thanks for confirming! Do you have a payment history somewhere showing your most recent payment date?
proper glacier
Okay, thanks for confirming! Do you have a payment history somewhere showing you...
Yes I do
rare laurel
I started it on 17/10 and has been working perfectly fine since today
Okay, thanks for confirming! It definitely sounds like your subscription should still be active then. Just to confirm: you only have one ChatGPT account, right?
If so, what devices (PC, smartphone), browsers (Chrome, Firefox), or platforms (app version, web browser version) have you checked in so far?
proper glacier
Yes just one account.
I’ve only been using chrome on normal and incognito which have worked before but not since today
rare laurel
Yes just one account.
I’ve only been using chrome on normal and incognito which ...
Can you test it in a new install of Firefox, just to see if it's any different?
rare laurel
works here??
That's good! Thanks for confirming. There have been some reports where, for some users, a non-Chromium browser like Firefox works while a Chromium browser like Chrome doesn't.
It could be a VPN thing, it could be a firewall/DNS setting, it could be a browser extension in Chrome, to name a few things.
daring drift
This just happened to me a few moments ago, it was auto renewing all the time
rare laurel
This just happened to me a few moments ago, it was auto renewing all the time
Hi! Would you be willing to take a look at your payment history and double-check when your last successful payment for Plus went through?
daring drift
Hi! Would you be willing to take a look at your payment history and double-check...
Yes checked and my card is fine and it was up to be renewed on my business revolut account and there has been no requests. Also have back up card in there and again no issue with that one, but there was no payment request
rare laurel
Yes checked and my card is fine and it was up to be renewed on my business revol...
I see, are you subscribing through the web interface, or on one of the apps? I wonder if it's possible that the payment failed on your first account, and then that kicked you to waitlist status automatically instead of trying to immediately use your back up card? I have heard other reports from users where they say they were affected by the pause for a temporary payment fail, unfortunately.
daring drift
@rare laurel there was no attempt on main, as Revolut inform