Send Button Didn't Work on iOS App.

[brave isle]

The send button didn't work on iOS App after updates.

I already re-signup, re-install.

It's working on Mac, Win & Android.

Please fix it.

Thanks.

[maiden crest]

Hello! Do you happen to have a VPN installed, or any kind of adblocker app?

[brittle oriole]

Me toooo

Send button don’t work neither the call button

[brave isle]

Hi! No, I didn't do anything to my phone. It just didn't work. Now I can't just use ChatGPT on my iPhone.

[brave isle]

Right? Do you know how to make official support of this bug? This is serious problems, I found many of my friends experienced the same issue here

[brittle oriole]

Yes go to help.openai.com, go to the chat bot option, text them and they’ll reply max within 24h

[brave isle]

I already did, no answer from the web also from the appstore. Is your app working normally now?

[brittle oriole]

That’s weird, they replied to me within 1-2 hours through email and in the chat bot

[brittle oriole]

They asked me to give detailed explanations on how its not working, I’m still abt to send that

Hi there,

​
Sorry you're running into trouble accessing ChatGPT on your phone. There are a number of different factors that could be causing problems, so we could use your help narrowing it down in order to get you up and running:

​
If you are using a VPN, please disconnect from your VPN.

​
Relaunch the app. That is helpful for us because the app will try to connect to our service and share some important details. If that does not work, please uninstall the app and re-download it. (We know that may not seem like it will help, but getting a fresh install on the latest version is very useful to give us a fresh start debugging any problems.) Hopefully that will solve the problem.
If you are using an iPhone, make sure it's iPhone 8 or newer and your iPhone iOS version is 16.1 or newer. If you're accessing ChatGPT from your phone's browser instead of our mobile apps, clearing the cookies in your browser might solve some issues. If that's not the issue, try using another browser, device, or network.
Check if ChatGPT was down when you encountered the problem. There may have been a temporary issue with the servers, in which case simply retrying should help.
If you're having problems with phone verification, please check out this article.
Finally, double check that you are in one of our supported countries. We unfortunately can't make any exceptions to this list at this time.

​
If that still doesn't help, we'd love to help. Please reply back with as much detail as you can: screenshots, specific error messages, and any steps you tried will help us narrow this down quickly.

​

• OpenAI Team

[brittle oriole]

Nope still the same, still not working

[brave isle]

I just received the same email. It made nosense.

[brittle oriole]

Are you gonna try to send them the details on how the send button is not working until now?

[slow mural]

me too

[brave isle]

Wdym? If you mean I sent the details already, then it's yes, I sent them the details, still didn't work. I use ChatGPT on my Android phone rn. They have bad customer service.

[brave isle]

Still doesn't work?

[brittle oriole]

Ah, okok. Yes, I mean reply to their email. I end up not sending them in regards to the details of the error, stopped using ChatGPT app from my iPhone because nothing works. Just hoped one day they will fix this somehow.