Constant errors that have been going on for 2 weeks straight

[heady moon]

Bug Report:

Reproduction steps:
I opened my custom GPT (Or a simple ChatGPT 4) and tried to write a message

Expected Result:
I expect him to follow my request and do it.

Actual result:
In general, this is an error of the “Message not detected” type, or it simply does not give anything in response, there is always a “Regenerate” button

Additional Information

Browser: Google Chrome, Firefox
OS: Windows

[rocky violet]

Hello! Do you have a VPN installed by chance?

[heady moon]

Yes, I have a VPN installed. But I don't use it when I use ChatGPT.

[rocky violet]

Got it. What VPN do you use?

[heady moon]

I use "ClearVPN".

[rocky violet]

It looks like ClearVPN might have a feature called "Secure browsing" or something similar that filters your traffic/DNS, or maybe blocks ads or something? I can't find a for-sure name for it, but many times with VPNs, these additional "filter" features may need to be disabled separately, even if your VPN connection itself is already disabled.

Can you search for such a feature and see if it is disabled? Other than Secure browsing, it may be called something like Web Protection, Net Shield, Threat Protection--something like that.

[heady moon]

Apparently there is, but it is not enabled either now or when using ChatGPT (as I understand).

[rocky violet]

And with both that feature disabled, and the VPN itself disabled, you still are unable to use ChatGPT at all?

If so, do you have a second device you can test on, like a smartphone?

[heady moon]

I just rebooted the computer, and achieved some success, but not exactly that great.
Now I’m absolutely sure that the VPN is not turned on, but when I try to ask him “Hey, can you view the files attached to you,” everything is divided into two events

1. It looks at attached files, doesn't respond and gives an error
2. He looks through the files, writes something, but in the middle of the text it gives “Error in input stream”

Everything works on the phone.

[rocky violet]

Hmmm thanks for the updates. Everything working on the phone really points to there being some network interference on your computer of some kind...

Was your phone using the same internet connection as your computer, or was it using its cellular network connection?

Can you get a full response if you don't ask it to look at any files? Like for example, "Can you tell me a story?"

I know you said you have tried in two different browsers, but do you have a browser extension installed to both or either that may be affecting ChatGPT? Either an unofficial ChatGPT extension, or something that filters your traffic/DNS like a VPN or adblocker extension?

[heady moon]

Yes, my phone is connected to the same WIFI network as my computer (5G network, if that's useful)

There are only 2 extensions installed on my Google Chrome: Google Documents offline and automatic website translation.
There are no extensions in Firefox.

And when I asked my custom GPT to tell me a story, it consistently gave me an error in the middle of the conversation

[rocky violet]

Well that is frustrating. Is it the same behavior in the regular GPT-4 model (not your custom GPT)?

Then, I have a couple other suggestions for potential things to look at on your computer itself still. First, do you have any kind of firewall or antivirus program active that might be filtering your traffic?

Then second, can you check that no lingering processes from your VPN are still running? For example: I use NordVPN. If I'm trying to absolutely close Nord, I'll (1) quit the app on my computer, (2) open Task Manager (ctrl+shift+esc), (3) in Processes, "End task" on anything starting with "Nord" (for me, three things), and (4) in Services, "Stop" on anything starting with "Nord" (again, three for me).

[heady moon]

Yes, I used to see the same thing when using ChatGPT 4, but the number of errors in ChatGPT messages seemed to decrease after I switched to Firefox browser, but of course they didn't go away. As an example from the screenshots, I can’t point it out now (as I said, errors have become less common), but they were periodically reviewed by me.

Yes, I have an antivirus program "Malwarybytes free version", but its functionality only scans files on the computer. As far as I remember, I don’t have firewalls.
My VPN was not open, according to the task manager.

[teal hazel]

since firefox is working, it can also be some kind of extensions, which processes the html page or the text content

it may also be the automated google translator, turn that off, since u are using russian

@heady moon

[heady moon]

I have already tried disabling all extensions in Google Chrome, it does not work.

[teal hazel]

what about the google translate that comes natively with chrome?

[heady moon]

If I understand your question correctly, then as I already said, I disabled Google Translator as an extension.
But, I use the beta version of ChatGPT “converted to your language”, like in google Chrome (I can’t say it verbatim)

[rocky violet]

Are you referring to the banner at the top of the screen that asks if you want to use a version of ChatGPT in your language? That banner has been known to cause issues if not accepted or closed, but it sounds like you accepted it. In the meantime, I'm glad you have a somewhat more stable experience in Firefox for now, but I'm afraid I can't think of any more troubleshooting steps to try 😦 Unless it's just the current server load that's causing intermittent errors for you, which could be possible.

You could perhaps try: (1) setting up a hotspot on your phone and (2) switching your computer to that network, to see if the behavior occurs there. That could help identify whether it's a network-level problem, or device-level, but I think we already suspect device-level since it's working on your phone as expected. Tinkering around with further antivirus disabling might help--I'm unfamiliar with all of what MalwayBytes does, if anything, to your traffic.

Please do keep this thread updated if you're able to identify any source of your troubles, and I hope it's resolved soon 🤞

[heady moon]

I tried to turn on the Internet distribution and turn it on on the computer.
It seems to me that the custom GPT has very little left to add - and at the very end it gives the same error.
I don’t know what else can be done here, maybe I can switch to mobile Internet - but it’s unlikely to change the situation

[rocky violet]

One last lil bonus suggestion: some folks have reported getting a "bugged" GPT of some kind where using it breaks some functionality in a big or little way--it doesn't seem to follow an exact pattern yet. But what has worked for more than one person is:

• Copy all the content of your bugged GPT into a brand new GPT
• Delete the old GPT
• Try using the new GPT, which should be a copy of the bugged one
  This might work 🤞

[heady moon]

Oh good man, thank you!!!

Apparently the error has been corrected because it didn’t throw an error on the first message, thank you!

(I didn’t answer for a long time because I was checking other solutions to the problem, yours was the one that worked)