support chat BUG

[warm crypt]

I believe there is a huge bug in the way support chat works.

1. Takes awefully lot to get an answer
2. Once you get an answer, it is just points to FAQ, even though you mentioned that you already did so
3. Any consecutive answer takes another loooonngggg time and the answer is another FAQ or BS pointing to an unnecessary thing that could have been avoided if anyone bother to READ and UNDERSTAND your message and problem the first place
4. Results countless times and money lost and eating your time and patience up!
5. I suggest to have an ACTUAL HUMAN who can READ, UNDERSTAND what was written and read, than has ACTUAL KNOWLEDGE to HELP to fix the ISSUES!

support chat BUG

[vestal swift]

problem is, the ACTUAL HUMAN who can READ, UNDERSTAND is only capable of reviewing a limited number of tickets at a time. OpenAI is constantly gaining new customers and there's no way they can properly scale with it. Also this isn't a bug

[warm crypt]

Yeah, after over a month it still did not happened! Is it me or support is really this bad or not existent at all?

[vestal swift]

Tbh after a month, my opinion on this has completely changed. They're only hiring reps in San Francisco who have 10+ yrs of experience, so it's no wonder they're not able to scale. They need to loosen the requirements and hire remotely