[✅ Solved] No voice mode on iOS (with Plus subscription)

[fossil tulip]

I'm a ChatGPT Plus subscriber and don't have the option to enable voice mode on iOS.
There is no headphone icon or an option to enable new features in settings.
Is this feature still rolling out?
Logging out and back in or deleting the app didn't help.

[fossil tulip]

After a quick search, it seems like @gentle meteor also has that issue. Was this ever resolved for you?

[gentle meteor]

That’s right.

Never resolved. Still ongoing.

[fossil tulip]

I get that same error when hitting the lock screen voice widget.
No reply from support in their help center so far.
According to the announcement from September, this should be available for all Plus users, but it would be nice if someone official could actually confirm that.

Plus and Enterprise users will get to experience voice and images in the next two weeks.

[gentle meteor]

What country is your device located in @fossil tulip?

[fossil tulip]

Germany. I subscribed through the App Store, but I also have a card on file for the API and will try subscribing through the website next. Maybe that makes a difference.

[gentle meteor]

I am in Philippines and used the US App Store for the app as that is where I am from. I wondered if it is a regional type situation. I tried using a VPN to the US but the application won’t even load properly as it’s appears those IPs are blocked.

[fossil tulip]

That could be the case, yeah. Unfortunately, there is no mention of this anywhere. The release notes from September only temporarily mentioned the image capabilities to be restricted. A US IP (with VPN to an American colleague's private network) doesn't seem to make a difference for me.
I'll let you know if someone from support emails me 👍

[gentle meteor]

Thanks for the help in creating this here in discord. It’s a new experience for creating bug reports or issues in general.

I have a message sent through Intercom, the icon on the bottom right of the page of help.openai.com. 3 days ago sent. “Not seen yet.”

[feral sparrow]

Hmmm… are your guy’s apps up to date? Your screenshots look like the old UI that I had a week or two ago.

[fossil tulip]

Yeah, no App Store updates available.

[fossil tulip]

I think I found a solution (in my case). I'm using a DNS service that blocks common tracking/analytics connections and it seems like ChatGPT needs some of these connections to push changes to the in-app UI.

The commonly blocked analytics service Statsig seems to be the crucial one that changes app behavior. From their docs (https://docs.statsig.com/feature-gates/working-with):

A feature gate is a mechanism for teams to configure what system behavior is visible to users without changing application code. Feature gates are also commonly called feature flags or feature toggles.

After allowing connections to the api.statsig.com endpoint and restarting the app, my UI changed to a newer version (probably the one that Okami referred to above).

There are some other API connections to Statsig that are made in the web version of ChatGPT. It might make sense to allow these as well.
Statsig lists the following as ones used by their API service (from https://docs.statsig.com/infrastructure/statsig_domains):

api.statsig.com
featuregates.org
statsigapi.net
events.statsigapi.net
api.statsigcdn.com

@keen elk made a comment about custom DNS being a possible issue in cases like this here: #1172509934458519653 message

[gentle meteor]

Wow you really did some digging. I love it. Yes I use NextDNS and block many things.

Also, https://github.com/terminalcommandnewsletter/everything-chatgpt may be helpful even though it hasn’t been updated since August.

After adding api.statsig.com in NextDNS, enabled then disabled airplane mode, killed and relaunched ChatGPT I have the option.

[fossil tulip]

Thanks for confirming. I also use NextDNS, what are the odds, haha. I usually check my logs first when something isn't working, but wasn't aware of the fact that connections to a tracking-adjacent service like Statsig can completely change app user interfaces.

[✅ Solved] No voice mode on iOS (with Plus subscription)

[gentle meteor]

You’re welcome. Thank you for continuing to dig deeper and including me in this thread. I really appreciate it. This feature gate type technology is pretty neat.