Web Browsing no longer available

[rain cove]

Bug Report:

Steps to reproduce:

1. Web browsing option no longer available in Settings & Beta -> Beta Features. (Plus subscription)

Expected result:

Web Browsing should be available. It was there a few days before.

Actual result:

See the attached screenshot

Additional information

Browser: Chrome
OS: Mac OS (13.5.2 )

[quick python]

#community-help message

It's no longer a toggle for anyone, but it should be appearing by default for you. It disappearing seems to be a glitch. Thanks for reporting to keep up visibility!

[opal cipher]

I have the same issue. The browse with Bing option isn't available. See link below for a video that shows the options I see when logged in.

https://www.loom.com/share/3314e026862c4b818a8d3b58d7689491?sid=e1fafc7a-b7c8-4eee-ad46-8a7ebef2354f

[quick python]

Until this is fixed, can you still start a Browse chat in the app, and continue it like normal from the web?

#community-help message

[opal cipher]

How do I do that?

[quick python]

Do you have access to an iOS or Android device that you can install the official ChatGPT app on?

[opal cipher]

Andriod

[quick python]

Great! On your Android device, can you click the button "Get it on Google Play" on this page?

https://openai.com/chatgpt

[opal cipher]

Done. I see it on my phone!

Will this be available on the web version?

[quick python]

Yes, it seems to be a temporary glitch that it is missing on the web version, it's usually there for everyone but it is currently missing for some.

I'm glad you got it on your phone! In the meantime, you should be able to start a Browse chat in the app, and then continue it like normal on the web version!

[rain cove]

Was there any email notification sent about this change - "It's no longer a toggle for anyone"?

[quick python]

No, I believe it just disappeared quietly. On web, it's only been Plugins and ADA toggles for awhile now, Browse on by default. On app, Android at least, Beta Features is totally gone and Browse and Voice are on by default.

[gray depot]

@quick python why does the web browser default is limited to January 2022 knowledge?

[charred flume]

its current

[ripe coral]

I have the same problem a few days ago it worked correctly and without problem, but suddenly the option to search on the internet does not appear either, I can only search on the internet through chats that I started before the error

instead in a chat that started before the error

and these are the options that allow me to not have the web browsing option appear

[gray depot]

Yes same with me

[quick python]

@gray depot sounds like you two already know the workaround of continuing an existing Browse chat on web--you should be able to start a new one in the app any time you want, too, and also continue it on the web: #community-help message

[gray depot]

@quick python no I have not been able to work around it unless I use the old chat, which is for a product at OpenAI's level pretty ridiculously crap UX

I also subs on the API

Any suggestion, udpate, bug, etc on why or how is this happening?

[quick python]

Do you have access to the iOS or Android app? If so, you should be able to start a new Browse chat there any time you want, and then continue from the web. I can't speak to the rest other than these suggestions, I'm just a ChatGPT user like you!

[short sierra]

Workaround doesnt work for me. Im unable to choose Browsing in the Android app. I also have an old chat where i used browsing but that chat also does not browse anymore

[quick python]

When you start a new chat in the Android app, can you open the dropdown menu under GPT-4 by tapping and holding on it for a sec? If so, do you see Browse there?

[quick python]

Do you have an update available by chance?

[short sierra]

No update available, im on 1.2023.285

[quick python]

Do you have a VPN installed and active by chance?

[short sierra]

installed yes, but not active

[quick python]

Can you check to see if the VPN app has a separate "Web Protection" feature, or something that sounds similar? You may need to disable it separately, even if the VPN is disabled already.

[short sierra]

Oh, actually i removed the VPN a couple of weeks ago

[quick python]

Okay! I'm just wondering about the icons in the top left corner of your screen, the shield with a check mark looks like maybe a VPN/ad blocker kind of thing maybe? Do you have anything like that, that might be filtering your traffic like that?

Otherwise, can you try closing the app, turning off WiFi, and trying again, to see if a different network fixes anything?

[short sierra]

its adguard, i disabled it and restarted the app, now there is in fact browsing and dalle availble 🙂

i enabled adguard again, restarted the app and the options aer still availble. weird but ill take it, cheers

[quick python]

Hooray! Now you should be able to start a Browse chat on app and continue it on web like normal, too.

[novel relic]

So is this a bug they will eventually fix on the browser? I dont use the app.

[quick python]

Hopefully it's just a temporary bug, yes. There's been no kind of announcement saying it was going away or anything. Do you have access to a device where you could install the app, even if temporarily?

[worldly moss]

Mine is like this too, it's not a browser problem, but rather some lucky users with this bug. In another Plus account that I open on the same browser and device, it works normally.

[verbal tangle]

I have the same symptoms. It's normal on the IPhone app, but not on the web version.

[regal hamlet]

Same

[sudden nimbus]

I have the same problem guys

[timber viper]

same here and could only enable advanced data analysis & plugins