#History does not load/update

1 messages · Page 1 of 1 (latest)

agile pendant
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I have been using the app for a while,and sometimes the responses would hang. If I hit stop in the app, it will crash and the same conversation will keep crashing until I make some advancements in desktop, within the same convo.

After an event like this I was not able to load history again. I have tried clearing cache and data, uninstalling and reinstalling, clearing cache and data then uninstalling and reinstalling...nothing helped.
What did help was that I have created a new account through the same means - signing in via google accounts. The new account was able to create, retrieve and sync conversations without issue on mobile app.

Once I switched back to my (main) account, then I met the same issue.
This issue is only affecting mobile app, as I can see and use chat.openai.com as normal - history and all via mobile browser as well as desktop browsers.

This happens regardless of number of reinstalls, data/cache clearings, re-logins or removing-regranting access to google accounts.

I still have the issue after a week now, and Kate's support is below subpar, and this is the nth time I have run into problems with her.

This is what happened, using the app:

  1. Start generating any image
  2. Click the stop button during generation
  3. The app crashed
  4. Reopen app, will open a new conversation
  5. Try to open original chat from history (browse to, tap)

At this point the application will keep crashing.

Before this issue kept persisting, I could continue conversation from the desktop, and was able to continue on mobile if there was a new message, and generation finished. Now, if I create a new conversation on desktop, I am unable to see it in mobile. If I am creating a conversation on mobile, then I will be able to see it on desktop (desktop also includes mobile browser)

After a crash that caused logout as well, I was not able to update history ever again, please see the original picture attached for the error message.

This only affects the mobile version, not the desktop version. I can also access and update history via mobile browser. This only affects mobile app, even through multiple reinstall, restart, logout and login, etc attempts.

I do apologize if I seem to be repeating myself or re-iterating items, I've been through many unhelpful attempts with Kate (helpdesk chat) as well as support@openai.com

Screenshot_20231029-102933_ChatGPT.png
deep moss
agile pendant
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No VPN, no other modifications. (No root, etc). It's been working fine until one crash logged me out. I can log in to the secondary (test) account and it works fine. It's the account that is stuck this way

deep moss
agile pendant
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It's the official app, a theme is what you are seeing

Screenshot_20231101-153815_Google_Play_Store.png
deep moss
agile pendant
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Yes, I was not able to make it work on anything (even tried shared mobile hotspot, etc). And what baffled me is that it's account scoped, not cache issue or anything like that

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Additionally, if I'm pressing stop button on app, not waiting for answer it will crash

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I've just double checked

Screenshot_20231101-154502_Settings.png
deep moss
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Shoot. Seems like you've done a lot of troubleshooting. Glad you made the post for visibility!

agile pendant