ChatGPT Plus locked on Web but not iOS App; logged in with same account on both interfaces

[full gale]

Bug Report:

Steps to reproduce:

1. Be a user of ChatGPT Plus on both web and iOS (native app)
2. Ensure you're only using one account (in my case, logged in with Google on both web and iOS)
3. Let subscription lapse
4. Renew subscription via Apple
5. Successfully use ChatGPT Plus on iOS app
6. Attempt to use ChatGPT Plus on web @ chat.openai.com

Expected result:

Can use ChatGPT Plus on web

Actual result:

Cannot use ChatGPT Plus on web (plus, weird behavior...see attached image)

Additional information

Browsers: Chrome, Firefox, DuckDuckGo
OS: MacOS (Sonoma)

As you can see from the screenshot, the ChatGPT 4 tab is locked, and I was able to click Upgrade...but then the modal notes my current plan is already Plus...

Also, before anyone asks, YES — I cleared the browsers' respective caches, logged out then in again, and tried both of those things in different orders, etc.

This is an actual edge-case, not a user-error.

Thank you for your time and energy.

[full gale]

Since I'm still able to use DALL•E on mobile, here's a depiction of how helpful the chatbot is on web (lol).

Prompt: "useless chatbot"

All in good fun, I promise. Please still help with / investigate this issue 🙏

[mystic helm]

I've heard before that maybe clicking that "Manage my subscription..." link and then returning to ChatGPT after it loads might help unstick it.

[rocky stirrup]

Same issues.

[full gale]

Thanks for responding. I had tried this as well to no avail. 3h or so after my post, however, things "just worked" properly. And this was without logging out and back in again. I'm wondering if there was a session token that could not be or was not being revoked until a certain TTL expired, but that's a complete guess.

[full gale]

Sorry to hear that. Very curious if it will just "start working" for you after a few hours too.

[mystic helm]

I think a lot of these types of reports have been from folks who have subscribed in the mobile app--so I think you're onto to something speculating that it's some kind of session mismatch where the "proof" that you're Plus isn't "escaping" the app instantly like it should.

[rocky stirrup]

They actually did, but on the downside I don't have browsing

[rocky stirrup]

That seems like it's the issue because I was getting kicked out of the GPT-4 tab, and having to refresh for it to load.

[full gale]

It sounds like it. Hoping to hear more and know for sure, just for my own curiosity. I was pretty frustrated and confused lol.

[full gale]

Same symptom I experienced. Even then, it only appeared to work before silently reverting to 3.5T

[rocky stirrup]

Yeah

Thankfully it seems to be fine now

I wonder why it happened this time around instead of when I originally bought plus on my phone

[pine stream]

same here, wouldn't mind if this was because of my account getting access to the GPT4 update with document upload and tools without switching though 👀 🙏

[errant vapor]

I just had this problem, and what worked for me was to be on the website on my computer where GPT-4 was locked, then I went on my phone and sent one message in a GPT-4 chat. Then I refreshed the page on my computer and GPT-4 was unlocked. I'm not sure if this was just a major coincidence and it unlocked because of an unrelated reason at that exact moment.

EDIT: apparently it went back to being locked for some reason, then it opened back up again 🤷‍♂️

[spare scaffold]

i dont think so :/

[rocky stirrup]

It took a day for mine to be fixed

Or a day and a half

[marsh jay]

yeah, same

[glad anvil]

My brain is wondering if 'clearing cache and hard reloading' the page would resolve.

worth someone who has this issue trying.

edit haha read u tried.

[full gale]

Tried this and I believe others have as well. It does not seem to be a client-side issue.

[placid dock]

Same issues, I've been waiting for more than 1 day.

[fossil tartan]

How long does it take them to reply ? Has anyone here ever written to them ? If Yes, how long did it take them to respond.

[full gale]

I messaged them via the web chat function and they got back to me in maybe a day? Entirely unhelpful though. "Clear cache, log out then in again" as if that isn't the first thing one would try. My guess is they do not actually know why it's happening yet. Plus support and engineering probably do not talk enough.