#Message in conversation not found

1 messages · Page 1 of 1 (latest)

humble heron
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Hello!

I have encountered this message. The first time it happened I searched for a solution - to wait, refresh the page, delete cookies.

I did just that, but it didn't work. I gave up, ignored it and simply proceeded to chat in different chats.

Now it has happened a second time on a different chat.

Please help me out. I fear that I will eventually get this message in all my chats.

abstract spear
humble heron
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@abstract spear sure thing!

I use Firefox on PC and Chrome on my phone (Android system) - the error appears on both.

I don't use VPN - however, I have AdBlock on Firefox on PC. The chat worked just fine before, with the AdBlock.

I did try using incognito mode - both on PC and Android. Nothing worked.

abstract spear
# humble heron <@707196665668436019> sure thing! I use Firefox on PC and Chrome on my phone (A...

Thank you for providing these details. Let's try a few troubleshooting steps.

  1. Despite having worked fine in past, AdBlock can sometimes interfere with the site's functioning. Please disable AdBlock on Firefox for the time being and see if this resolves the issue.

  2. Check that both Firefox and Chrome are updated to their latest versions. Outdated versions can sometimes cause compatibility issues.

  3. Try clearing your browser's cache and cookies once again. Please ensure you're removing all the cookies and cache related to OpenAI.

  4. If you're logged into your OpenAI account, try logging out and then logging back in.

Try these steps one by one, checking after each to see if the issue is resolved. Please ping me back to let me know whether the problem persists after trying each of these steps, and we can continue from there.

humble heron
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@abstract spear Hello again,

I have tried the suggested methods - and sadly nothing worked.

abstract spear
humble heron
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@abstract spear
I have tried doing so. Before I could reach the point where I encountered the original error, I got a different one - "The conversation is too long, please start a new one". Could this be the case for the original error?

abstract spear
humble heron
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@abstract spear
Hmm, I see. I'm quite surprised though, because I have chats that are far longer and never got this error before.

abstract spear
humble heron
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@abstract spear Okay, thanks for the assistance nonetheless 👍

abstract spear
crisp glacier
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@humble heron if you are able to reproduce this consistently on new conversations, seeing what your Network Tab shows and DMing me a HAR would be extremely helpful.

https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting