harsh skiff
Hi there. My most recent chatgpt session is having issues loading, and gives me a red error bar saying: "Unable to load conversation" and then the session ID (I can provide this if it would be useful). I saw in a different thread someone suggested waiting for a few hours, so I waited overnight and it still appears to be an issue. I am using Chrome on an Android phone, and it also happens on the Android App.
Can someone please help me fix this issue? Thanks!
tropic inlet
Hi there. My most recent chatgpt session is having issues loading, and gives me ...
Hello! I'm sorry to hear you're having trouble with loading your ChatGPT session. Let's try to solve this issue step by step.
First, make sure you're not using a VPN or otherwise connecting from a geographic area that is restricted according to OpenAI's Terms of Service.
Could you confirm that this is not the case?
harsh skiff
Thanks. I can confirm that's not the case.
tropic inlet
Thanks. I can confirm that's not the case.
Great, thank you for confirming. The next step we should try is disabling any ad-blockers, if you have any installed. They can sometimes interfere with OpenAI's website. Once you've done this, please try loading your session again and let me know if the issue persists.
harsh skiff
This is on mobile, so no ad blockers enabled.
It's also just for this one chat. All other chats work fine and don't show the error
tropic inlet
It's also just for this one chat. All other chats work fine and don't show the e...
Thank you for the clarification. Since the issue is only with one particular chat, it seems like it's not related to your overall access. The following steps could help though:
Please try the first solution and let me know if the issue is still present.
harsh skiff
I've tried 1) to no success. As I mentioned, this also happens in the ChatGPT app, so pretty sure this isn't an issue with cookies/cache. I also just tried to get to the chat on a different computer where I've never logged in before, and it's the same issue there.
tropic inlet
I've tried 1) to no success. As I mentioned, this also happens in the ChatGPT ap...
I'm sorry for the trouble you're experiencing. Considering that you've tried different devices and getting the same error, it seems this might be a more specific issue with that chat on the server side. Could you please forward the link of the specific chat along with the details of the problem to support@openai.com for more assistance? They'll be able to help you in a more detailed manner.
harsh skiff
Ok, thanks. Will send that along