finite lintel
I have been a paid user for ChatGPT for months, but now that I try to get automations, when I logged in to my openai account, I don't see that I'm subscribed. It even writes: "Upgrade". They both are using the same mail address and interestingly I don't seem to have an upgraded account on my preferences page. Can someone help?
hollow canyon
try to ctrl + F5 to clear cache and also log out and log back in to be sure your client got the updated information
finite lintel
still the same unfortunately. Have done tens of times.
hollow canyon
hmm, also try a different browser, just to be sure
dim goblet
your issue looks pretty much similar to the problem I am facing
raven olive
I have been a paid user for ChatGPT for months, but now that I try to get automa...
The API and ChatGPT is diffrent
You are not paying for the API but you are paying for chatgpt
On the API you get billed every month for what you used on the API
dim goblet
I think it's the same issue I have... I have a running chatgpt plus subscription but cannot use gpt4 anymore since today... Logged in it looks like I only use the free version and it says 'Upgrade' or in the lower left corner in the brower 'Renew Plus'
@finite lintel is it the same for you? Are you from EU?
finite lintel
I'm in the UK
but @raven olive said something which make sense actually
so the API is not the same as the ChatGPT plus as I understand
raven olive
ChatGpt is ChatGPT
the API is if you want to create for example and application with their AI. OpenAI made ChatGPT with their 3.5 turbo.
i had the same before i got a paid account at the API
dim goblet
@finite lintel are you facing this issue with using the API or the GUI / mobile version?
I am only talking about the brower / mobile version never used the API
raven olive
No issue
finite lintel
I'm not having the issue on mobile vs desktop. they all seem chatgpt Plus. so it's good there.
raven olive
and I am pretty sure the issue was caused by:
ChatGPT and the API is NOT the same
Does your ChatGPT work
it does
raven olive
He sent a screen shot of the API
dim goblet
and that definitely is an issue
dim goblet
^^
raven olive
And he now know it
dim goblet
any idea on my issue?
raven olive
Can you still use ChatGPT?
dim goblet
I have a running gptplus subscription...
who are you talking to now? Me or @finite lintel ?
gpt 3.5 is working for me gpt4 is locked:
raven olive
Exgratia do not have an issue you have an issue that only OpenAI can fix
To my knowledge
raven olive
gpt 3.5 is working for me gpt4 is locked:
Csn you send a screenshot of your recent payments to confirm that you have payd plus within this month?
Of the history
Like exagratia did but only the bottom
finite lintel
apperently they're aware of the issue:
Some users have reported paying for Plus but do not see their new subscription appear in ChatGPT. We are aware of this issue and are working to ensure all affected accounts are restored to the correct state.
If you've experienced this issue and would like to contact us, please click on our chat widget in the bottom right of your screen. Select "Billing" and "I paid for ChatGPT Plus but can't access the service".
If you're impacted by this issue, please share these:
✉️ email address
📆 subscription start date
➕ any extra relevant information
We will respond to your inquiry as soon as possible.
this is coming from the support.
raven olive
apperently they're aware of the issue:
Some users have reported paying for Plu...
This is not your issue
It is kubits issue
finite lintel
yeah @raven olive I noted that.
