#Unable to detect your geographic location bug

14 messages · Page 1 of 1 (latest)

austere flax
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I'm unable to log into ChatGPT in random locations because of the error in the screenshot.

I can use the mobile app, but I want to be able to use the app in places its most relevant for me, like at work...

How can I reoslve this? At this point the error is seemingly random and makes the service unusable in general. At some point I'll have to stop paying for a service I can't use.

calm anchor
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Are you using a VPN or ad blocking type service or browser?

austere flax
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No.

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I've tried using incognito, etc...

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I can log in on my phone, and sometimes on my personal laptop.

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My girlfriend has the same issue, which makes me think this might be something that the ISP is triggering.

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location is San Francisco CA, USA

paper acorn
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Some antivirus are very aggressive on their monitoring of the web, could that be your case?

austere flax
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Nope. I dont use anything on my mac for antivirus.

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I have also explicitly allowlisted openai.com for location access... so that shouldn't be an issue. I'm not sure what else on my system could affect a browser sandbox without me knowing.

paper acorn
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Test a different browser, just to be sure

austere flax
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I have.

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Chrome and safari, both in privacy mode and without.

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Also repro'ed in Arc, but thats chromium based anyways.