Android App can't load history | OpenAI | Page 1

cedar nexus Jul 28, 2023, 7:09 PM

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Anyone else have this problem? I've had this issue for days and it's driving me bonkers.

Bug Report:

Steps to reproduce:

Download the Android App from the Google Play Store

Log in with a Google account, preferably one you have already used on a browser and one with some saved chat history

Go to History

Expected result:

History would work as intended

Actual result:

"An Error has occured, please try again later."
Erroneously states "No chats"
NB: The app works fine in any other regard, except it cannot remember anything, even chats created in the app (oddly, they can still appear in the browser version)

Additional information

OS: Android
Country: UK

idle hamlet Jul 28, 2023, 7:28 PM

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Maybe you should provide which android phone.

cedar nexus Jul 28, 2023, 9:24 PM

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I doubt it'd make a difference tbh

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Since it's the same OS at the end of the day

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But I'll check

cedar nexus Jul 28, 2023, 9:49 PM

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It's a OnePlus 7TPro

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That help?

thorny jetty Jul 28, 2023, 10:20 PM

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Can you share your email with me? I'll check our logs to see what I can find

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A screenshot of the error message would also help

cedar nexus Jul 29, 2023, 8:49 AM

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Roger that

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cedar nexus Jul 29, 2023, 8:50 AM

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thorny jetty Can you share your email with me? I'll check our logs to see what I can find

Idk if that'd work since I've connected it to a Google acc

brittle parrot Jul 29, 2023, 7:11 PM

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I can't even access the app at all

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And I used a Google acc

cedar nexus Jul 29, 2023, 7:42 PM

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Hmm, maybe it has something to do with that then

thorny jetty Aug 26, 2023, 12:57 AM

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Can you let us know if this has been fixed on the newest version (1.0.0039)? You can opt-in to receive early updates at https://play.google.com/apps/testing/com.openai.chatgpt or from the Play Store

Sign in - Google Accounts

grave cave Nov 1, 2023, 2:34 PM

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I have the same issue, created a new thread about it, wrote down my experience

thorny jetty Nov 2, 2023, 1:07 AM

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Thanks for reporting. Have you had any conversations with Dall-E?

lavish mesa Nov 2, 2023, 1:32 AM

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thorny jetty Thanks for reporting. Have you had any conversations with Dall-E?

Same exact issue for me. It happened after I had a conversation with DALL-E on Chrome and tried loading it on the app

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Ever since then, the history won't load. What it does load are old conversations, oddly enough

#Android App can't load history