#Oops, an error occured! screen with no chat access

1 messages · Page 1 of 1 (latest)

glass gazelle
#

**Steps to reproduce:**
> 1. Opening the site on firefox

**Expected result:**
> Goes to the regular chat interface

**Actual result:**
> An Oops, an error occured screen appears with a try again button. 
This only happens with firefox desktop and seems to work on every other browser or on mobile but I primarily use firefox for my workflow. Produces a error log on the console stating TypeError: tC.product_features is undefined

**Additional information**
> Browser: Firefox 
> OS: Windows

It's been two weeks now and no staff will respond back to me