**Steps to reproduce:**
> 1. Opening the site on firefox
**Expected result:**
> Goes to the regular chat interface
**Actual result:**
> An Oops, an error occured screen appears with a try again button.
This only happens with firefox desktop and seems to work on every other browser or on mobile but I primarily use firefox for my workflow. Produces a error log on the console stating TypeError: tC.product_features is undefined
**Additional information**
> Browser: Firefox
> OS: Windows```
Is the error code I get from the console `TypeError: tC.product_features is undefined`#Oops, an error occured! screen with no chat access.
mossy cove
split tundra
I get the exact same error when logging in with firefox, chrome, and safari (my OS is Mac)
errant arrow
I get the exact same error when logging in with firefox, chrome, and opera. In windows 10.
willow prairie
Is this still happening to you both? Happy to help look into it.
split tundra
Is this still happening to you both? Happy to help look into it.
yes, the problem has been going on for over 2 days
split tundra
It seems that the error could be related to loading previous chat logs. ChatGPT works for the first 2~3 seconds when the chat log is loading (the spinning circle appears), but then the 'Oops, an error occured!' page appears.
mossy cove
The error continues for me as well
willow prairie
k I'll look into it. If you have a picture of the console and if possible you could DM the har of your requests (helpful article here: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting)