#GPT Plus paid, but no access to any feature

112 messages · Page 1 of 1 (latest)

sacred bone
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Hello I just asked support about this but I wanted to know if it hapenned to someone and if so how many time did it take to fix. So basically I paid to renew gpt plus but it didn't do anything, yet I was charged and it shows on tha payment page of open ai that I have the right plan, yet not on the gpt chat page.
So thanks in advance if anyone has quick tips or infos about this and how it can last before getting fixed.

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Here you can see I paid for my renewal

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And it says I have gpt plus

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But here, nothing at all, it even asks me if I want to renew and upgrade my plan as if I didn't pay anything.

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I have my receipts and all though.

lost lava
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I am also facing the same issue. I bought the subscription 5 minutes ago

orchid bough
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me too

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is there any persone to help us?

sacred bone
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That's the best you can do for now

orchid bough
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I made it

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but there are people with unresolved problems in community

sacred bone
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patience

orchid bough
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I just saw renew plus :S

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time is precious

obtuse gulch
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This is happening to me now

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How can we problem solve?

winter sapphire
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Same with me. Bought the subscription about 15min ago...

obtuse gulch
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How can we solve this quickly?

gloomy swift
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Same, bought 15 mins ago

obtuse gulch
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Its been over an hour

versed hollow
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Same here. I just upgraded for $20 USD per month but I don't see the toggle to use ChatGPT4. I'm still using the regular free version

obtuse gulch
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same

sacred bone
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just a tip for now, don't pay again. And also download the receipt just in case it can help

versed hollow
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after reading though several threads it appears that this is a known current issue

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I trust that some human or group of humans is working to address it

tiny apex
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Same for me, it's the first time I subscribed. I'm releved to see that i'm not the only one...

versed hollow
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the bot support does nothing except suggest that we wait until the issue is resolved, otherwise i'll just ask my cc for a refund

sacred bone
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go here, bottom right, send messages

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then select the issue (there is one about gpt plus not working)

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and provide informations, it's always good to maximize the chances of getting gpt plus back even if they might work on fixing this for everyone

delicate wasp
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On my view I don't see message option about gpt plus not working

tiny apex
orchid bough
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just sad our team will contact to you 🙂

sacred bone
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If you've experienced this issue and would like to contact us, please click on our chat widget in the bottom right of your screen. Select "Billing" and "I paid for ChatGPT Plus but can't access the service".

delicate wasp
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Thanks!

solid lagoon
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I am also experiencing this problem, it has been 1 hour since I purchased the Plus and it does not appear

tepid geyser
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Same here

wet cave
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I've been considering buying a subscription to GPT-4 for a few months, and I finally made the purchase. And guess what? I'm so lucky that experiencing issues with the subscription exactly today 😄

tepid geyser
high zenith
sacred bone
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even with scrolling? (sorry if it's a dumb question, but we never know)

high zenith
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lol yeah you're right but no even with scrolling I don't see it 🙂

sacred bone
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ah, idk then sorry

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I saw it in messages and it was there for me :/

light tusk
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I just joined this discord server because I'm having the same issue 😦 regretting subscribing now

sacred bone
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Don't worry it will get fixed sooner since we're a lot in the same boat

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and devs are already onto it

lost lava
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hopefully they fix it within hours 🥺

bleak island
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Same problem here. I have paid the subscription, but my account remains to be standard / free instead of GPT PLUS. I paid twice and nothing happens.

orchid bough
night lantern
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Having the same problem

stoic snow
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Same problem here! I subscribed to the ChatGPT version a few hours ago, but the version that appears on the "Your Plan" screen is still the Free version... I checked the Subscription Management screen (Manage my Subscriptions) and there my plan is listed as Plus, and it is paid out...

red sierra
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Same here :,v

sweet root
versed hollow
pearl quarry
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same here, hope it gets fixed soon

kind trout
green nest
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The gpt-4 option is not visible on the main page for my plus account. What should I do?

quiet panther
winter sapphire
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Update: I had the same problem about 14 hours ago until now. It´s working now.
I think waiting patiently is the key.

lost lava
winter sapphire
light tusk
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Mine is still the same this morning. Does anyone know if it's possible to get a refund?

tepid geyser
light tusk
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Thank you

obtuse gulch
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I still have nothing

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How long did you have to wait @winter sapphire

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I’m not sure when they are going to solve this problem

kind nest
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Great to see it’s been resolved for someone, hopefully it means the resolution is close for the rest of us

tidal lantern
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same issue here, I was just charged today at some point but no access to the plus feature.

obtuse gulch
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I’m just not sure what we’re supposed to do in the mean time?

sacred bone
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I'll just leave a message whenever it's fixed for me

winter sapphire
obtuse gulch
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Did you get a notification or did you just log on? @winter sapphire

winter sapphire
solid heath
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Hello All, Been a GPT Plus user for over the last 6 Months, I just recieved this message without notive and now my account has been terminated. Can someone please help on how to get our account back. "Dear ChatGPT customer,

You are receiving this email because we have identified suspicious activity on your account. In order to protect our platform, we have refunded and canceled your subscription. You will no longer have access to ChatGPT Plus service.

We take fraud prevention very seriously, and we want to ensure that our platform remains a safe and secure place for all our customers. If you believe that this action has been taken in error, we invite you to submit an appeal to have your account reinstated. Please visit help.openai.com.

Thanks for your understanding.

Best,
The OpenAI Team"

glass epoch
light tusk
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I hope they extend the subscriptions for everyone who paid and isn't getting access to what they paid for

loud tangle
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they need to put something up on the website or twitter, this is irresponsible !!

light tusk
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I know there's some expectation of instability or features coming in and out but it's not really okay to keep allowing people to subscribe to something that they know isn't working

dull glacier
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it messed up all of my chats too

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all my gpt4 chats have been converted into gpt 3

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i spent a ton of time building out those contexts

spring sentinel
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Also experiencing this. Their chat option says they "typically reply within a week". So looks like I'm not getting my service for a ~week. Bummer

bleak island
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@loud tangle I complained on OpenAI's Twitter, if everyone here on Discord retweeted or also posted their complaints on Twitter, we could get a quick response

light tusk
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Have they commented on this publicly at all besides the status page?

sacred bone
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It's FIXED!!!!

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At least for me

mighty hinge
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works for me too

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lets goo

sacred bone
light tusk
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Finally fixed for me too 🙂

versed hollow
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finally! nice to see the ability to toggle between GPT-3.5 and GPT-5

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sorry GPT-4

bleak island
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Finally works!

quiet panther
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OpenAI finally recovered, hoping that they can provide more stable services in the future.

subtle thicket
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I meet the same problem, but I haven't fixed.😢

acoustic seal
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Works again!

gloomy swift
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It works now for me, but does anyone receive a refund email from OpenAI?

glass plume
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I think they need at least 99 procent uptime.