torpid flint
Hi I have just renewed my plus subscription, payment has gone through but i go back to start working and it asks me to renew plus still! I tried using other browsers and still the same error message. Am signing in via google and using the account as normal.
Any advice please?
ebon mortar
Just had the same issue. I contacted suppor as per https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing
waiting for response
scenic bronze
Just to say we're in the same boat, still no change from me. I've read online that for someone it took a day before it got fixed.... but that some were still waiting after weeks. I have the exact same issue.
weary kernel
Hi I have just renewed my plus subscription, payment has gone through but i go b...
Does it only say renew or can you use gpt-4?
wary moon
It says renew
hazy rain
i am also getting the same error
mystic seal
Hi everyone, I'm probably in the same boat, cause I just subscribed to GPT Plus for the first time and... nothing changed. I can't access plug-in, web browser with bing, and don't even have the interface with "ChatGPT Plus" wrote on it
scenic bronze
It seems that everyone who purchased it recently got that
mystic seal
That's reasuring in a way, thx
scenic bronze
That's reasuring in a way, thx
If this can reassure you, I read that for some people it got fixed in a day or two
mystic seal
If this can reassure you, I read that for some people it got fixed in a day or t...
That's good to know
If it's not fixed in a few days, I think OpenAI will extends our subscription for the days lost (I hope)
mellow temple
Same for me when signing up today
shut sparrow
Same
north condor
same issue
hazy rain
Same
weary kernel
Does it only say renew or are you unable to use plus services like gpt-4
scenic bronze
If you want to check I think people have the same problem as I detail in my thread with more details and screenshots
The plan appears on the pay.openai.com, and as a receipt. But it's just like we never paid and we still have the free version on the chat page. (so we're still asked about renewal, upgrading plan, no switch to gpt 4 button)
(At least I think that's what others have)
visual nimbus
Does it only say renew or are you unable to use plus services like gpt-4
It says renew plus in the bottom left corner above the profile. If I click on my subscription I get taken to a page where I have the ChatGPT Plus Subscription. Using the link https://chat.openai.com/?model=gpt-4 takes me back to GPT3.5
weary kernel
Does it work on any other devices?
visual nimbus
It's like it subscribed from AUG17 to SEP17, that might be the issue.
scenic bronze
I tried the issue on phone or other browser and nope
visual nimbus
Can confirm, it is not August.
visual nimbus
Are you sure you payd for this month
It is even possible to renew in the future?
weary kernel
How did you pay aug to sep?
visual nimbus
Yeah, that's not possible I'm saying
scenic bronze
it seems to be a second an separate issue, I've seen another thread about it
someon who paid up until september
visual nimbus
someon who paid up until september
What does it say for you?
scenic bronze
no I don't have this issue
visual nimbus
but you have the issue that you paid for gpt4 and can't access it?
scenic bronze
yep
visual nimbus
and then, what does it say for you?
weary kernel
I have no issue so it's not for everyone
visual nimbus
I have no issue so it's not for everyone
did you renew today?
scenic bronze
The plan appears on the pay.openai.com, and as a receipt. But it's just like we ...
check the thread I made plus this
weary kernel
I never had any issues but I can check
visual nimbus
check the thread I made plus this
I did, what does it say if you expand view details?
weary kernel
My last payment was second july
weary kernel
When is your payment?
north condor
report bug on billing the wait
visual nimbus
When is your payment?
My payment was today
sterile jolt
can you DM me your email you used to subscribe to Plus?
weary kernel
report bug on billing the wait
Yes
vivid garnet
wait i paid today but some reason it says its from august 17-sep 17????????
visual nimbus
Why the time out?
Bot sometimes time you out when you send lots of messages "rapidly"
weary kernel
Why the time out?
It says you sent a message in a diffrent language
scenic bronze
can you DM me your email you used to subscribe to Plus?
thanks a lot for replying to all of us
proven hull
I am in the same boat
abstract berry
Same here, nothing different after almost 2 hours..
scenic bronze
Since devs now about this issue that affects many persons, it might get resolved sooner don't worry.
scenic bronze
Yes it shows that for me
But if you check your billing and receipt might be from today like me
proven hull
yup, same
scenic bronze
And it says the plan is active
vivid garnet
yes they took my money but i cannot access what i paid for
i searched for their customer support but cannot find anything..
vivid garnet
@visual nimbus thats just the faq I need to speak with a person that works there
visual nimbus
<@408320892473442310> thats just the faq I need to speak with a person that work...
Bottom right corner a text prompt appears where you can send a human customer support message although this can take a while (up to a week).
visual nimbus
thanks
Np, and many here already talked to valeriez from the OpenAI team a bit earlier in the thread and it seems like they are aware of this now, hopefully fixed before tomorrow 🥺🤞
fallen perch
i think the problem is that we paid for august17-sep17
I have the same problem
brisk ether
torpid flint
can you DM me your email you used to subscribe to Plus?
yes!
regal canyon
I have this issue too, paid this morning 5 hours ago, still no chatgpt plus access
proven hull
Still not fixed
ashen nest
just chiming in I'm having the same issue
ashen nest
oh yeah that's it
visual nimbus
oh yeah that's it
The best part is that below it says renewal will occur on August 17th 🥴
jaunty hinge
same here
abstract berry
Update: I had the same problem about 14 hours ago. It´s working now.
I think waiting patiently is the key.
scenic bronze
still not working for me
hexed dawn
me neither
wheat notch
same here
ashen nest
same
shut sparrow
Still not working for me
stuck spoke
If this can reassure you, I read that for some people it got fixed in a day or t...
Hey, I am not a new subscriber
Been subscribed since a 6 months atleast
scenic bronze
same
stuck spoke
All I wanted to do was access code interpreter
fossil plover
Still waiting
cinder nebula
happening to me too, purchased plus yesterday and it just says renew subscription
ashen nest
Kinda disappointing this is taking so long I bought plus again in order to prepare for my exam next week and time is ticking
scenic bronze
It could have been worse you know
If this was an isolated case it would have taken you way more time
rancid geode
I've been paying for months and it happened to me out of nowhere.
carmine scaffold
ironically, the big complicated chatGPT creation is thwarted by billing! How ironic
carmine scaffold
I've been paying for months and it happened to me out of nowhere.
same!
strong skiff
Right now, it has been 23 hours since I paid for ChatGPT Plus, but I still haven't received it.
visual nimbus
Right now, it has been 23 hours since I paid for ChatGPT Plus, but I still haven...
Just reached 24 hour mark for me 🥳
scenic bronze
33 hours for me
jade whale
same here
mystic seal
Im using a plug-in it works
thin yarrow
it works now, we see the GPT-4 toggle
golden charm
Seems the issue is now officially resolved 
hallow canyon
Works for me!
lusty oriole
