#Unable to use on laptop, but can still use on iPhone

11 messages · Page 1 of 1 (latest)

cedar dirge
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Bug Report:

I have used ChatGPT on my laptop for fews days, and one day I found that whatever I input, the response will be "Something went wrong. If this issue persists please contact us through our help center at help.openai.com.". The problem remain the same for months already.

Additional information:
Browser: Google chrome
OS: 64-bit Windows 10

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smoky field
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I've had the same for months as well...Tried helpbot but I never get a reply or anything.

smoky field
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I just received a message:

Hello,

Thank you for reaching out to OpenAI support.
We apologize that you are encountering the error. Our servers may experience intermittent errors during periods of high traffic, which may affect free users. We recommend trying again in a few minutes or starting a new chat.

You may also try the following:
1. Try clearing your browser's cache and cookies
2. Disable VPN (If you are using one)
3. Use an incognito browser or a different internet browser/computer to see if the issue still persists, as a security add-in or extension can occasionally cause this type of error.
4. Disable cookie blockers
5. Try connecting to another network

If the issue persists, kindly provide us with the following information:
1. Which specific models are you experiencing this error with (e.g., GPT-4, GPT-3.5)?
2. In the past 24 hours, has every attempt within this time period resulted in a "Something went wrong" error?
3. Have you tried interacting with the model(s) several times with at least a 24-hour gap between attempts, and encountered the same error each time?
4. Any other relevant information

This will help our engineering team troubleshoot the issue.
Best,
Rg
OpenAI Support

near wave
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same issue im getting

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i can use on ios just fine

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but pc i cant

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its really annoying and frustrating

plush vine
cedar dirge
jolly bone