frosty condor
I am experiencing difficulties logging into my paid account as it consistently prompts me for an OTP and I don't have a way to retrieve it.
Can someone please assist me by disabling the 2FA temporarily, willing to submit the email and identity verification also.
hybrid basalt
did you use an iphone to save it into your phones passwords?
frosty condor
I have android, so unfortunately no
frosty condor
did you use an iphone to save it into your phones passwords?
is there any way to get my account 2FA disabled by you or someone at OpenAI, really want to be able to access my account again.
frosty condor
any updates to this situation? hoping it's a simple thing that can be resolved
normal citrus
Same problem here,please help
delicate peak
I also have the same issue and I am paying a subscription. Support replied to my request by sending me a generic email pointing to the chatbot on the openai site.
frosty condor
Yep same
hybrid basalt
Sorry for the delay here yall this is what I have for you right now;
Check the Passwords app on iOS:
If you are having trouble logging in and own an iOS device, first check Settings > Passwords > OpenAI on your device and look for a verification code. If found, enter that on the "Verify your identity" screen during login.
Other login options:
If your email matches another social provider (Google, Microsoft, or Apple) you can try logging in that way.
If you still need help:
If you're still experiencing being locked out of your account from these 2FA / MFA / one time code issues please contact support and let us know the phone number you used to sign up originally so we can assist further.
frosty condor
Do you know what the estimated response time would be by chance?
hybrid basalt
I don't right now sorry. I'm not on support I'm just an engineer trying to help users and make the product better.