I am a paid version user. When using ChatGPT recently, "Something went wrong. If this issue persists please contact us through our help center at help.openai.com." will appear. I am not using a VPN, how can I solve the problem?
#"Something went wrong.
blissful ledge
upper trench
Are you in a restricted country? Are you using web protection by NordVPN? Can you show me the response headers from the Network tab in chrome of the request that is failing (red).
blissful ledge
Is Taiwan a restricted country? I am not using any VPN. I don't see the "Internet" page in the Chrome menu, can you explain where it refers to?
upper trench
We should support Taiwan. here is the chrome page about the Network tab https://developer.chrome.com/docs/devtools/network/
blissful ledge
Like this？
upper trench
@blissful ledge getting very close. Now find the request that is red and click on it and show me each tab in there.
chilly fable
@upper trench
tropic mulch
@upper trench Hi I am having same issue but only in 1 of my chats (by far my most important one) I sent it a prompt like usual and I keep getting a "hmm... something seems to have gone wrong message". Then it will only give me the option to "regenerate my response". I have no way to send any more prompts in the chat. It has been like this for a day now. I've tried multiple devices, logged in and out a thousand times, refreshed etc etc. How do I fix this sir?
upper trench
@tropic mulch maybe move those to DMs with me since it has your personal information like email on it.
tropic mulch
@upper trench can you check dms when you have the chance
hybrid zenith
<@1088507735403929681> can you check dms when you have the chance
having same problems
for a while now
and its not resolving
blissful ledge
<@235175578846625794> maybe move those to DMs with me since it has your personal...
Can we continue discussing how to solve my problem?
lyric arrow
Having the same probelm. I need this resolved today
blissful ledge
@upper trench I changed a new email address and registered a new account to use it. Is my old premium account a waste of money? Is this how you all treat paying customers?
wicked talon
I've had same problem and message for about 3 weeks. i'm using Chrome and removed the openai cookies as I saw on a blog post. have just tried using Edge browser ... but still the same problem exists. I reported the bug to openai (as this is on the only way to make contact with them ... 3 weeks ago) but no reply ... reported again 2 hours ago. Anyone got any suggestions please/ Seems i'm wasting my $20 per month for Plus1
hybrid zenith
I've had same problem and message for about 3 weeks. i'm using Chrome and remove...
the support system is horrendus its rly bad no replies no nothing
if I was you I wouldnt restart my subscription only bc no support
or at least until they resolve
thats what I did
its just not worth it
spiral agate
I have the same problem. When I try to use ChatGPT on my computer it isn't working. I tried to start a new chat, change my network and my browser, it isn't working, even when I wait an entire day to retry. It saids "Something went wrong. If this issue persists please contact us through our help center at help.openai.com.". I try eveything you advice for that problem. Haven't got the problem on my phone, I need it on my pc. I tried to paid the chatgptplus to solve the prob but it's not working.
blissful ledge
Re-opening an account, I solved it through this. OpenAI is now in a leading position in the market, so its attitude is very arrogant, and it is unwilling to help consumers solve problems. Looking forward to the early launch of other generative AI, ChatGPT cannot be the only one in this world.
errant coyote
bumping post because I have the same issue