#chat.openapi.com paid account not syncing to api/keys/platform.openai.com account; suggestions?

8 messages · Page 1 of 1 (latest)

teal forge
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How, if at all, can I "synchronize" the following things/accounts/spaces? Both of the following use the same account-credentials (email, password) login.

(Also note: pay.openai.com DOES "see" my paid account, billing history)

Am I missing something? A user error?

[Is this not the right place to seek help/solution(s)? Apologies if I'm abusing this channel. platform.openai.com's "chat" support has been, thus far, over ~2 weeks, utterly useless for listening/address/solving this matter. So I landed here, in the api-support Discord channel.]

Again: both of the following use the same account-credentials (email, password) login. And I have managed hundreds to thousands of online/internet/website/etc account logins/credentials across several teams (managed by password "vaults" like 1Password, Bitwarden, etc)... so it's not as if I'm rookie at account management and SSO-ing for the same account across multiple websites. Still: there could be something I'm doing wrong?

I could try to run 2 separate accounts, but then I'd have a "split" set of questions and answers (between the https://chat.openai.com and the apps/clients using API/keys via platform.openai.com... I think?), and that's quite an unattractive "hack."

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dreamy schooner
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The API is billed in a pay-as-you-go manner based on usage rather than a subscription. It is a totally separate service.

teal forge
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Got it. Thanks @dreamy schooner .

Suggestion to OpenAI managers/etc: spell this out more clearly, somewhere. Or show me where this is clearly "spelled out."

In any case, I appreciate the clarification.

dreamy schooner
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Please note that the ChatGPT API is not included in the ChatGPT Plus subscription and are billed separately. The API has its own pricing, which can be found at https://openai.com/pricing. The ChatGPT Plus subscription covers usage on chat.openai.com only and costs $20/month.

teal forge
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That's a helpful article, thanks.

I'm not "just complaining" when I share this, I'm actually attempting to help: the above article/reference is buried in the help docs. If I were responsible for the login experiences, I'd consider making some part of the platform. vs chat.openai.com login user-interaction make it clear the above differences. It seems like it's easy for many others to get confused by this.

In any case, thanks for the help!

dreamy schooner