#Persistent "Something went wrong. If this issue persists..." message, for several days.

3 messages · Page 1 of 1 (latest)

stray ether
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I get this message whenever I try to use chatGPT from one of my computers (which I mostly use when traveling), but not when using it from any other computers or from my phone. This is with a paid subscription. This error has persisted for 5+ days.

The full message text is "Something went wrong. If this issue persists please contact us through our help center at help.openai.com."

And, I cannot find any way to actually contact them through their help center. I expect some form of actual support for paid users, especially for a blatant error like this.

chatgpt_bug.png
exotic surge
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hello, i have the same problem and i use a VPN. Did you found any solutions with the support ?

exotic surge
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I FOUND A SOLUTION.
For my mac m1, the problem was on the proxys and fire wall.
I use avast and AVAST got some trafics setups. Just disable it.

go to "network", then to "filters and proxy" and disable it.

For the support, i don't know how refund the days of the error. cuz there's not any explication about this on the forum. I hope some of you have been helped by my message !