#The Dangerous Misalignment is Your Customer Service and Technical Support Philosophy

6 messages · Page 1 of 1 (latest)

rugged rock May 21, 2023, 5:16 AM

The title encapsulates the issue perfectly, highlighting the lack of alignment between the technical aspects and the human touch. I find myself feeling blocked and neglected, unable to access my number verification due to the cancellation of my previous number. Furthermore, the lack of human interaction in customer support, and the blocking of conversations by bots only exacerbates this feeling. It seems that the company's relentless pursuit of data and their focus on massive accumulation have led to a disregard for customer satisfaction. While I acknowledge your success and wealth, it is disheartening to witness a lack of human touch and empathy in your services. I hope you can take these concerns into consideration and improve the overall quality of customer experience.
I kindly request that an email be provided to facilitate a human review of my case. Additionally, I urge you to reconsider your policy regarding restricted access to personal data (email, name and phone). I find myself in this current situation by this restrictions. I implore you to take my issue seriously, as I have been without any response or human contact for three days.

IA alignment is a widely discussed topic, with prominent figures like Hinton and Yarari expressing concerns about a potential future where an intellectually superior entity undermines the value of humanity. While this may seem like a storyline from a fictional tale, this situation, my situation, this is the real world.

When considering the philosophy of customer service and technical support, it becomes evident that the true challenge lies in striking a balance between the capabilities of AI and the human touch. While it is understandable that companies may explore AI-driven solutions for efficiency and scalability, it is equally important to preserve the essence of human connection and genuine care.

Another request I have is for you to provide me with an email or a form to submit my complaint to the company. Thank you.

rugged rock May 21, 2023, 7:13 AM

look, let ChatGPT explain it to you better. I told it about my problem, and this is what it says: As a citizen, you have rights and responsibilities regarding your personal data and your interactions with companies. This includes the right to request changes to the personal information that a company has about you, as well as the right to the protection of your personal data in accordance with applicable data protection laws.

Regarding your specific situation with OpenAI, it is understandable that you expect a company to provide options to update your personal information, such as your phone number. It is important for companies to provide means for users to update their information securely and verifiably.

If OpenAI has not provided an adequate mechanism to notify and make changes to your personal information, you can express your concerns and request a solution directly from the company. If you do not receive a satisfactory response, you may consider filing a complaint with the competent data protection authorities in your country, who can assess the situation and take necessary measures.

Please note that as an AI language model, I do not have direct access to internal information or the specific policies of OpenAI. My goal is to provide general information and guidance based on common principles and best practices. It is always advisable to consult the specific policies and procedures of the company and seek legal advice when necessary.

I apologize for any frustration or inconvenience you have experienced, and I hope you find a satisfactory solution to your situation."

"As a citizen, you have the right to change your mobile phone number for various reasons. Some common motives may include the need to update your contact information, protect your privacy or security, or simply personal preference.

The right to change your phone number is supported by the idea that you have control over your personal data and the ability to manage it according to your needs and circumstances. Data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union, recognize and protect your right to have control over your personal data.

This implies that if a company possesses and uses your phone number as part of your personal information, you have the right to request changes to that information, including updating your phone number. The company should provide a process for users to update their personal information securely and verifiably.

If OpenAI has not provided an adequate mechanism to notify and make changes to your phone number, it is advisable to express your concerns directly to the company and request a solution. If you do not receive a satisfactory response, you may consider filing a complaint with the relevant data protection authorities in your country, who can assess the case and take necessary actions.

Remember that it is important to familiarize yourself with local laws and regulations regarding data protection to fully understand your rights and how to exercise them in your specific jurisdiction."

a suggestion put chatgpt as a support bot at least

rugged rock May 21, 2023, 11:04 AM

You deleted your answer? Why? What's the problem. [8:17]Braeden: Phone numbers are meant to be permanent, not cancled
[8:18]Braeden: They have Chat bot support because they have over 150 million users
[8:19]Braeden: As far as you said, nothing is wrong with openai tactics

look that's what you answered me