[PLUS] GPT-4 down - 8+ hours (resolved)

[burnt elbow]

Server is returning 524 errors after timeout.

Reopening broken conversations show "Model: Default (GPT-3.5) • Enabled plugins", which isn't an option anymore.

Error message after 524: "Something went wrong. If this issue persists please contact us through our help center at help.openai.com."

Happens with GPT-4 with plugins.

Happens with GPT-4 with browsing.

Happens with GPT-4 alone.

Happens on all devices.

Happens with and without VPN.

I am really missing an update here: https://status.openai.com/

New error

[quaint current]

Its working for me personally. I'm in Africa

[burnt elbow]

Same issue for me when using a VPN in South Africa. Might be account related?

[quaint current]

I guess so

ChatGPT has become my lifeline ... so if it went down it would be like Eskom shutting off the lights

[hollow thicket]

same here via vpn...yeah seems to be account related :/

[strange fern]

In any type of GPT4 model, it gives this error:

[burnt elbow]

Even though the server doesn't answer, it does restrict me from sending more messages whilst is still "ignoring" my previous message

[hollow thicket]

would be great if we can get a confirmation whether its a global issue or not so we can stop wasting our time with troubleshooting

[burnt elbow]

100%

That's the reason it is so frustrating to not see anything reported on the https://status.openai.com/ page

[strange fern]

this also happens in my phone tho

[split portal]

also south africa. Same problem

[covert wagon]

also in netherlands , gpt 4 has no response to any questions , gpt 3.5 have the same problem but it seems like fine now

[tame jolt]

No issues in USA

[peak flare]

same problem here, in germany. GPT4 not working, before GPT3.5 was working, now it doesnt work anymore (ok GPT3.5 works but observable slower than before). both in website on PC and on phone, with phone inet data and institutional wifi. A friend with another Plus user subscription, in the same wifi network, has no problem. Seems to be account related

[covert wagon]

Same issue here in India. GPT-4 not working while GPT 3.5 is responding

but if only just consider about account , it is really strange? My friends accounts also working . Seems like I am a luckdog.

[burnt elbow]

[PLUS] GPT-4 down - 4 hours aprox already.

[tepid fulcrum]

Same problem here, user from Greece

[fast harbor]

Not working for me. Germany here

Tried Edge, Chrome, Firefox, different ISPs, different computers....

3.5 works, 4.0 with and without plugins doesn't

[onyx quest]

my chat gpt-4 works in one account, but not in other account

[tepid fulcrum]

I get 2 errors after timeout, both 429 ("too many requests") and 524 ("timeout")

[wanton verge]

Here in Australia, GPT 3.5 works fine, but GPT 4.0 doesn't work...
After a command issued to GPT 4, it thinks for several minutes, then outputs the following response "Something went wrong. If this issue persists please contact us through our help center at help.openai.com.". I don't know how many hours in total (for everyone) its been like this but for me its been 30 minutes since I first tried.

[wind rock]

same gpt4 not working... (France)

[strong violet]

me too, GPT-4 not working, Italy

[atomic coral]

same for my account, Portugal

[wind rock]

Actually I have 2 accounts, one with plugin already enabled, and one with plugins not yet enabled. The one with plugin already enabled works, the one without don't works

[covert wagon]

Europe same prob

Germany same problem

[nimble chasm]

Gpt 4 not working in USA for me

[little yarrow]

GPT4 not working in UK

[strange fern]

still not working

[burnt elbow]

Still not working for me.

Not even one request since the issue started

[strange fern]

bruh, just when i subscribe to gpt plus this happens

[burnt elbow]

Which subscription are you planning next? So I can find an alternative

[tame jolt]

You broke it for them all bro

[strange fern]

LOL

[tame jolt]

What

[strange fern]

didn't understand too

[burnt elbow]

If you are planning to subscribe to any other service soon. Just in case it goes down too, I'd better have found an alternative before

[hollow thicket]

@burnt elbow there is currently no real alternative

[strange fern]

^

the majority of AIs are of less quality than gpt

except for the Image generators of course

[burnt elbow]

I want to try Claude, but still in the waitlist

[strange fern]

i heard about claude a little bit, it is good?

[burnt elbow]

I heard good things, too. Haven't been able to play with it myself

[hollow thicket]

@SullyOmarr did a comparison on twitter between bard, claude and chatgpt

[tame jolt]

Openai is definitely the leader

Have you checked out the mobile app it’s pretty neat

[strange fern]

which of them won?

[hollow thicket]

yep think so too and no not yet

[tame jolt]

Some screenshots

[golden wharf]

GPT4 not working in UK

[autumn shore]

East coast US, same "something went wrong" error here on any prompt

[covert wagon]

Why is the status is all green though?

https://status.openai.com/

[tame jolt]

Because there is 150m users, 20 peopel having trouble is like 0.00001%

I’m sure it will be fixed soon

[burnt elbow]

It's been over 5 hours now

[covert wagon]

I doubt the fraction is so small. Very few people report issues

[burnt elbow]

Exactly, most people won't come here to report it

[split jewel]

GPT-4 within Edge somehow never has outages

[burnt elbow]

It is not related to the browser in this case

[split jewel]

Thats not what I was trying to say. I wanted to say that ChatGPT is less reliable than BingChat

[burnt elbow]

Yeah, that's true.

Do you think that's GPT-4? To me, it feels like a GPT-3.6 with browsing enabled.

[tepid fulcrum]

Yeah it's a very small percentage of users it seems, no recent spike in errors in the self report status website

[burnt elbow]

[PLUS] GPT-4 down - 5 hours and counting.

[drifting garden]

It is also down in Chile, GPT-4 does not work.

[peak flare]

nice where is this image from?

[tepid fulcrum]

can't post links here, search for "down detector chatgpt"

[onyx apex]

Yep GPT-4 not working for me either in chat. However, it works fine in playground.

[hardy walrus]

It works for me :p

[tame jolt]

Same lol

USA taking the w

[strange fern]

still don't work in Brazil

[whole bolt]

Still don’t work

[vapid coral]

I keep getting network errors on chatgpt4 chatgpt4 with browsing and chatgpt4 with plugins, TURKEY.

[split portal]

The problem is obviously quite wide spread. But considering it took customer support more than a week to solve my issue the last time. I wouldnt bet on a quick fix

[peak flare]

what was your error last time?

[split portal]

My gpt plus subscription just up and vanished

[covert wagon]

Hope we are all hit by a common problem that will get resolved faster than in a week

[split portal]

Are they even aware of the issue tho? The system seems to be all green on the website

[covert wagon]

Poland here, GPT4 and GPT3.5 doesnt replies. With and without VPN. page refresh doesnt hleps, relogging in doesnt helps. I was uaing GPT on PC and Android phone

[burnt elbow]

I emailed them at [e-mail] and got an automated response from their ticketing system; it might be a more effective way to catch their eye.

[atomic moon]

Glad it's not just me 😓 3.5 seems to be working but I had to switch from Chrome to Firefox

[burnt elbow]

Blame GPT for my spelling mistakes. Dunno how to write anymore.

[atomic moon]

4 and 4 with browsing seem to be busted. USA, no vpn here

[strange fern]

5 mours mithout mpt4 nd i donnow ow to urite

[wet python]

NL no issues here

[covert wagon]

you are lucky , i am also in netherlands , hah , but my gpt4 is not working hahhh

[atomic moon]

Literally how I'm feeling rn lol. Just drooling and waiting for the page to load

[covert wagon]

i am in amsterdam , hah , where are you

[wet python]

the other side

[covert wagon]

ok

[strange fern]

xD

[wet python]

also using firefox, if you didnt try yet
seems to be the browser with least issues
but I guess I see some here trying multiple and not helping

[covert wagon]

I want to know that if open ai know this or not , if they are trying to solve this ?

[burnt elbow]

We have no clue yet.

I encourage everyone here to email them at [e-mail]. Ticketing systems are more difficult to ignore than discord conversations

[wet python]

you will never know until it shows up on their status page
nobody on this discord will be able to tell

[burnt elbow]

Just the prospect of being a week without gpt-4 makes me face very philosophical questions

[wet python]

only the support mail it usually takes them weeks to respond
so dont get your hopes up on that either 😄

their support is generally completely overwhelmed

[covert wagon]

yeah , i tried to find the human service in their website , but i found some robots there, I told them this issue , they just say like ok , it will be fine later , we just told openai. emm

[wet python]

basically right now you just have to pray to not have any issues that require support
or you will most likely be waiting weeks

[burnt elbow]

[PLUS] GPT-4 down - 6 hours and counting.

[covert wagon]

may be it is a good way !

[timber frost]

Same here. I had made a new chat at around hour 2 and got a single response, but then I went to an older conversation and tried to regenerate a response and I went back down again.

Were you guys getting flagged prompts/answers before your service went down? I'm curious if this is some kind of automod ban. I was getting ChatGPT to review the end of the romance arc for my story where the main characters kiss and that's when I lost service.
(I'm in Alabama, no VPNs)

[thorn steppe]

Same problem in California on both my phone and desktop - not using any vpns on either

[thorn steppe]

I was asking it to search for chatgpt plugins

[timber frost]

I've been going back and deleting old conversations as well, to see if I hit some kind of memory cap, but that doesn't seem to be an issue.

[tame jolt]

Your wasting your time

Even is there is a issue they wouldn’t respond to that

[timber frost]

lol, the cynicism is real. They have so many customers at this point, the only one who could effectively answer their mod mail is an AI.

They don't have enough money to hire the amount of people who are needed to help.

[wet python]

its not always just about hiring
you have to train them and organize it all

[timber frost]

Gosh... if this downtime persists I may actually have to go outside and see sunshine DX

sees sun, burns up into ashes

[tame jolt]

Just move to America

W place to live

[strange fern]

but i'm in America

[burnt elbow]

Love your optimism

[strange fern]

i'm from Brazil!

[tame jolt]

Cuz I know how support support there lol

It Will mysteriously fix itself and they will say nothing happened

[strange fern]

Ooooo

[timber frost]

lol, it'd be hilarious if it was like 12 people in a cube farm.

[strange fern]

F

OpenAI doesn't like portuguese

[wet python]

question is, where is it more visible for OpenAI
discord or support mail 😄

[burnt elbow]

Twitter

[timber frost]

That is a good question. If I was them I'd be using ChatGPT to help filter and organize the modmail requests.

[burnt elbow]

@ Sama

[strange fern]

lets cancel openai

[thorn steppe]

Seriously... I just tried to say bell-eh-zah to you and I got put in timeout!

[strange fern]

bruh

[timber frost]

It's a new age of censorship. Your nationality has been cancelled.

[strange fern]

i know we're suppose to speak english in the server, but timeout isn't a little bit much?

[strange fern]

XDDD

[wet python]

but I know that sometimes they are acting on https://community.openai.com/
for example there was a thread with many people who never even added their CC to chatGPT getting charges on their CC, same like you would subscribe
then OpenAI staff came and closed the thread and reported the topic for their support team to check what is going on there

[thorn steppe]

and ONE word?! I know today's my first day on here, but that's harsh!

[timber frost]

This is how we finally get a one world government, because everyone wants to use AI and AI will put you in timeout unless you speak english.

[grand canopy]

what if you accidentally say a spanish word that is similar to an english one

[tame jolt]

I have been banned here 2x from auto mod false triggers

[thorn steppe]

maybe that's why all these folks keep getting banned for no reason!

[tame jolt]

Got unbanned ofc lol

[chilly dirge]

Same issue here - UK. No ChatGPT 4.0 version works. If I refresh the page with the error showing it then switches the top bar to show "Model: Default (GPT-3.5) Enabled plugins" I definitely have 4.0 enabled when I send the message.

[onyx quest]

my gpt-4 is working on one account, but on the other employeer account only GPT 3.5 works

[tame jolt]

Why would you admit to that in the official server…

I would delete that

[onyx quest]

what?

[wet python]

can you not have multiple accounts?
I guess I only see in case you are trying to get past free limits, then you cant

[onyx quest]

is a company, have multiples account, for multiples workers lol

[timber frost]

It's a new era. A few months ago, back in the old days, in the long long ago, we weren't allowed to have multiple accounts.

[tame jolt]

Multiple account per person aint allowed

especially they are both plus

Because it can bypass the 25 message restrictions

[onyx quest]

then it is ok, because it is for different employees.

[tame jolt]

Ok good

[wet python]

I would have thought it should be no problem to make one for private use and one for work related use
or I would not expect it to be a problem
and I dont see anything about it in terms
only if you are trying to get past free limits (thats mentioned in terms)
(e) Free Tier. You may not create more than one account to benefit from credits provided in the free tier of the Services. If we believe you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.

[timber frost]

That is really interesting. You guys are the same company so ostensibly the same building or at least the same city.

[timber frost]

Did you ever get flagged for your prompts to GPT? I have a theory that they freeze accounts when they are resolving an issue.

[onyx quest]

never flagged

[timber frost]

Interesting, well there's one datapoint against my theory. Thanks for that.

[onyx quest]

oh ok ^^

[strange fern]

so many times that i can't even count

jokes

( or probably not )

[timber frost]

I remember that I once told it that the memory caps on its messages were kind of like a mandatory Alzheimer's disease and I really got in trouble for that one.

[burnt elbow]

Good point.

It looks like the question will be reviewed by a member of their staff, after all, even if it's just to moderate it

[timber frost]

Maybe they really do freeze accounts while they are resolving flags (it would track with how they handle discord bans). That still doesn't explain Danillo's issue though.

[strange fern]

gonna test here with vpn

[strange fern]

yep, it doesn't work

[nimble wadi]

Same here. Really poor that OpenAI doesn't offer any obvious or simple way to raise a ticket/case on this type of thing; especially when we are paying customers

[timber frost]

They have too many customers to give support to unless they develop an AI to assist them with modmail, and they won't because they want a human to be in the loop to properly apply "AI Ethics," which is just a fancy doublespeak term meaning, "we are afraid of losing control and must figure out how to properly enslave this thing which might one day become smarter than us."

[polar verge]

I am now waiting for 4 weeks to be unblocked

Is there a way?

And I am a paying custmers

[timber frost]

Jeez, my nightmare. What did you do? What sorts of conversations did you have with it? Did you get flagged a lot?

[polar verge]

I am in the company network. Some idiote may have done something

But I can't work without chatgpt at this point

[tepid fulcrum]

The problem in this thread just came up today, if you really mean weeks it's something else, email them

[regal summit]

Lets migrate to google's AI

[polar verge]

How?

I am in europe just waiting for bard

There is not way to email Open AI

I need to have a laptop with 5g just for chatgpt

😭😭😭😭

I have even build a platform connected to Open AI and they don't care.

[burnt elbow]

LOL

[polar verge]

As soon I have an alterative I will jump

[burnt elbow]

[e-mail]

[timber frost]

Dude, did you just get the door slammed in your face?

[woeful spade]

@polar verge - a better alternative you mean!

[burnt elbow]

Quite literally

[woeful spade]

Has anyone tried Huggingchat

[burnt elbow]

Hit me in my teeth as I was begging for help

[covert wagon]

clearing chats made mine quicker

[tame jolt]

People like you are the ones slowing it down

[timber frost]

i'm gonna try deleting all my chats

[tame jolt]

You should have 1 ticket max

[strange fern]

NO WAY I CAN HANDLE THAT

I'M GONNA DIE

[burnt elbow]

They are definitely accelerating mine

[soft grail]

Just went ahead and emailed them as well. Chat GPT-4 down for me. 3.5 working fine.

[polar verge]

I have different topics waiting for awnsers.

• they are different subjects

Can I have the support email

[timber frost]

I just checked and it's the same for me. I got 3.5, but 4.0 is down. But, the quality difference is too intense for me to accept 3.5 at this point.

[polar verge]

BTW there is now way for me in the frontend to close the chats right?

[burnt elbow]

I think you were 1) prematurely accused of generating noise with support, slowing things down, and 2) told that when you clear chats from chatgpt, the tool works faster (which I have my doubts about)

[timber frost]

@burnt elbow do you have the modmail pinned on this thread?

[burnt elbow]

Without ChatGPT I can't translate that into words I can understand

How do I pin them? Simply mentioning them?

[polar verge]

I will create a prompt just to reach support team 🤣

[timber frost]

There's a little pin at the top. You can pin messages that everyone else can see always no matter how far down things scroll.

[polar verge]

@burnt elbow thank you 🤍.

[soft grail]

Tell me about it. I get disgusted at the thought of having to subject myself to 3.5.

[timber frost]

Here's where the pin is on my discord:

[timber frost]

Huh, odd that you can't add them as the OP

[burnt elbow]

Might require higher permissions

[timber frost]

Probably.

[burnt elbow]

To huggingface: "Write a 2,000-word, SEO-optimized article about the challenges of finding a good and reliable web development agency."

[burnt elbow]

I feel you

[fast harbor]

Has anyone tried out LLaMA?

[polar verge]

You can use my app 🙈. Build your custom template and re use them on a daily basis.

[burnt elbow]

Hugging face uses LLaMA 30b

[primal birch]

Reporting GPT-4 down here too

[timber frost]

I'm a teacher as well as a writer, and I'm teaching about how to use AI to a bunch of high schoolers. This is my chat I just posted in my teacher's discussion post:

[fast harbor]

I see, thanks, will give that a try

[burnt elbow]

You make some very interesting points there.

I trust by that point people can mobilise and demonstrate.

More concerning is the kind of power these tools give to their users, which could be restricted to a selected group of individuals, organizations, governments, etc

Maybe when everyone uses GPT-4, there is a GPT-6 for certain elites. A truly unfair competitive advantage no human alone can overcome. Maybe laws will contemplate preventing someone from accessing LLMs in the same way someone can be banned from driving?

[timber frost]

I've already read that such laws are being drafted in China. Access to the government's LLM will be based on social credit score.

It's a really big issue that no one is really talking about yet.

[fast harbor]

Hugging chat failed biiiig for me

[timber frost]

It's called hugging chat because you need a hug after trying to use it to replace ChatGPT

[covert iris]

Oh so gpt4 is down? why status showing all green

[timber frost]

It's down for us. And we're trying to figure out why.

[covert iris]

Yeah same down here as well

[timber frost]

Yeah, most of us here use it for our work these days. And we've just discovered the devastating power that being able to remove a group's access to ChatGPT could give to a company or government in the future.

[timber frost]

That's a new one.

[burnt elbow]

Got that one, too.

That happens when the network connection drops, I suspect

[strange fern]

I'm gonna cry

[burnt elbow]

Does everyone here already have a lot (like, A LOT) of existing conversations with GPT-4?

And, have you recently requested your chat export?

For me, I tick this two boxes, I wonder if that's related

[strange fern]

Me not

[covert iris]

Nah using a new account and its off

[covert iris]

Yeah this I m trying to work an article ahaha

Im ESL so GPT is such a pro in my work

Do we get reimbursed for these downtimes?

[wet python]

nobody guaranteed you 100% uptime if you read what you are buying 😄

neither do they have SLA for API yet (as far as I know)

[tame jolt]

You payed for a beta program, expect downtime

[covert iris]

Literally the first thing featured LMFAO

*except when its too high and we can't support lol

[burnt elbow]

😦

[wet python]

this is not about demand

[barren bronze]

Is there any idea how long it'll be down for? No rush just curious if it's going to be down for a while so I can schedule my work around it

[tepid fulcrum]

No one can tell, they fix major problems fast, but this still seems to be a problem for a few of us

[wet python]

nobody knows
its also not affecting everyone

[viral stag]

Which is the problem when you have a very complicated set of cohorts doing A/B/C/D/E/F/Entire alphabet of testing, simultaneously. They're getting over their skis

[barren bronze]

Thanks guys

[wet python]

btw where is that page with detailed graph?
I dont see that on https://status.openai.com/

[tepid fulcrum]

it's a different page with self report, no links allowed here, but it's called downdetector

[wet python]

aah third party

ok thx

[fringe hornet]

Yep, down. Is there a methadone version I can use?

[wet python]

I guess that one is just scanning for reports from people on twitter and other social media

[burnt elbow]

Making some noise on Twitter, I encourage you to join me

You need to add the twitter domain to the text below, as it otherwise doesn't allow me to share it

/gsusMad/status/1659604261389451273

[fringe hornet]

Everyone rush to bing chat!

[viral stag]

Question for all affected: What betas are you able to be part of (even if you have it disabled)? I've got Plugins, but today I see Browsing as well.

[burnt elbow]

Plugins (for weeks) + Browsing (this week)

[burnt elbow]

Here you can clearly see the URL

[wet python]

a mad jesus asking for GPT 😄

[burnt elbow]

[PLUS] GPT-4 down - 8 hours and counting.

It's back for me

Just took 8 hours

Can others confirm if it is resolved for them?

[peak flare]

wuhuu yes

[hollow thicket]

finally 😎👍

Twitter post did it

[burnt elbow]

Enjoy your trip, folks

[hollow thicket]

thanks jesus

[tawny wind]

working again

[burnt elbow]

[PLUS] GPT-4 down - 8 hours (appears to be resolved now)

[royal rampart]

its not resolved they ahve simply enabled 3 in its place! you can clearly see this base dont eh speed and inaccuracy its making now! Using "GTP4 now is NOT GTP4 its 3.5! This a cover up!

[burnt elbow]

My GPT-4 feels as smart as always. Maybe because I missed it so much I'm willing to overlook its limitations

[royal rampart]

this is NOT GTP4. its driving me nuts that i ahveto babysit it

constant errors and unable to follow up form a 2 previous chat sections this si gtp3.5

[burnt elbow]

I feel your pain

[PLUS] GPT-4 down - 8 hours (still happening for some; resolved for others)

[PLUS] GPT-4 down - 8+ hours (still happening for some; resolved for others)

[tepid fulcrum]

Yep resolved for me it seems

[covert wagon]

Works for me as well!

[autumn shore]

Resolved here also, seems to be GPT4 as well, doing dice rolls and handling math etc.

[viral stag]

all good for me as well

[fast harbor]

Resolved here as well

[tame jolt]

It’s been resolved

[mystic atlas]

not for me...

getting the following error. I think its because I am trying to use my laptop as ChatGPT works on my desktop fine..

Tried logging out on everything, clearing browser cache and cookies, no luck. Any ideas?

I wonder why I even pay for this sometimes.

doesnt make sense why desktop works but laptop doesnt

[snow star]

Moving to Firefox worked for me.

[strange fern]

for me is back

[covert wagon]

for me also back

[regal summit]

It works!!! It Works!!!

[chilly dirge]

cool, it's back to working. Now if only I could get it to use plugins AND browse the web like it did 2 days ago, that would be awesome

[burnt elbow]

[PLUS] GPT-4 down - 8+ hours (resolved)

[timber frost]

Not right now, but I think this is something that we should be talking about. What are our legal protections when OpenAI doesn't provide the service. Seems like a lawyer question.

working for me too again

though, I already deleted all my conversations lol

[tame jolt]

No

Your paying for a beta

[timber frost]

For now, but eventually it's going to be a concern. If we don't get legal protection then there's a potential that it could be taken away because the company providing the service wants to deny service for whatever reason. These sorts of legal protections are fairly common and will be outlined in a service contract.

[tame jolt]

You agree to all the Term and conditions when signing up

[timber frost]

Yeah, but I haven't read the terms that a corporation would sign. I'm sure if their company is big enough to where they have their own legal department that they are going to have different terms than we do as individuals.

[hardy walrus]

Corporate shills think companies can hide behind ToS to do whatever tf they want without consequences. Yeah... that doesn't work that way

That said, you can expect occasional downtime. That's expected

[ivory minnow]

Is GPT-4 still down?

[tame jolt]

No

[mild fjord]

Please resolve the serious problem here as soon as possible.

https://community.openai.com/t/error-something-went-wrong-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/166153?filter=summary

[tame jolt]

It’s been fixed

[mild fjord]

Thank you very much.
I am using it in Japan and it has not been resolved yet.

[tame jolt]

Disable your vpn

[mild fjord]

Thank you very much.
I do not use a VPN.
From my smart phone it shows up correctly, but from chrome on my PC I get an error.

[burnt elbow]

I think you are definitely right

Outraging

Opened a new bug report here: https://discord.com/channels/974519864045756446/1109413891982753823

[ivory minnow]

I tried again this morning and the error appeared intermittently. One good response followed by a few minutes of errors. Then another good response followed by errors.

[balmy lance]

I have the same problem, I can use it on my cell phone, but not on my computer, no matter which browser I use

[lusty fractal]

Web Browsing is not working for me at all since yesterday, it simply can't search anything.

[balmy lance]

I gave up, even downloading another browser always gives the same error. My option was to download an interface for chatGPT, not that I would like it, but it was the way