#On login, asks for phone number but does not send code

51 messages · Page 1 of 1 (latest)

gritty ocean
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Bug report:

Steps to reproduce:

  1. Login
  2. Enter birthday
  3. Enter phone number

Expected result:

Code sent to phone

Actual result:

Error with following text: "Your account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com"

Additional information

Browser: Chrome
OS: macOS Ventura 13.2

jade grove
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Means your using a vpn

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And that’s not allowed

gritty ocean
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I'm not though.

jade grove
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Then your in a banned country

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One of the two

gritty ocean
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United States?

jade grove
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Then it’s definitely something just masking your ip

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Make sure you don’t have Nord vpn installed

gritty ocean
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I can't imagine what that might be. Definitely no VPN installed. I was using it up until yesterday just fine. Suddenly, today, I got that error.

jade grove
gritty ocean
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I had registered. It prompted me with the "Send Code" again

jade grove
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What

gritty ocean
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So longer story--I had been using it for a few weeks

jade grove
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So you have never used ChatGPT right? Or no

gritty ocean
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I have used it nearly daily (weekdays) for the past several weeks

jade grove
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Then you are you registering a new account…

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That’s your issue

gritty ocean
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It's the same account that I've been using. I'm trying to login, not register.

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If I use a different email address, I can login just fine

jade grove
gritty ocean
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but I don't want to do that because I've lost all my past queries on that email address

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Well, I'm clicking the Login button instead of the Register button

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maybe that's the issue? it's directing me to register

jade grove
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You can’t have multiple accounts

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That’s why you can’t register

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You can only use the original account

gritty ocean
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But the other email address is my new account that I created because my old account can't login

jade grove
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Not possible, you cannot have more then one account with a phone number

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And you can only have one account anyways

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That’s why your other one was disabled

gritty ocean
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But I had to make the new account specifically because the old account got locked out

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so it doesn't really add up conceptually, right?

jade grove
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You can only use the original

gritty ocean
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Well, I now only have the 2nd account

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the original account is blocked

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I had to make the 2nd account because I could not login using the first account

gritty ocean
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because I got the error above

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Your account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com

jade grove
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That’s from registration not login

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It’s because you made a new one

gritty ocean
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I clicked on Login

jade grove
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Just forget about the account that’s having that error

gritty ocean
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in fact, I tried it again

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yes, but it has weeks of queries

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that I want saved

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at least, recovering those would be valuable

jade grove
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If your getting that error the data gone