#Paid but unable to use with dedicated vpn

106 messages · Page 1 of 1 (latest)

limber silo
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I have a dedicated vpn that I use for working with remote servers, I always stay connected to this vpn, it is dedicated and no one else uses this IP address. I have tried contacting openai support through the website chat multiple times, but I'm not getting anywhere. I haven't been able to use chatgpt for pretty much the entire past month despite paying, and I'm not getting any help. My vpn is dedicated again and used for remote access to servers which expect to only be accessible via my dedicated vpn ip. I cannot and will not stop using my vpn to use chatgpt. If I cannot get an answer, I need a refund for my payment.

broken jacinth
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Therefor you probably won’t get a refund

limber silo
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I paid before they started blocking for one

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secondly, this isn't a public vpn

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it's dedicated

broken jacinth
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Doesn’t matte

limber silo
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I am the only user of this IP

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was it in the ToS prior to april 16th that vpns are not allowed?

broken jacinth
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They are slowing blocking all VPNs

limber silo
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Why?

broken jacinth
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Why do you think

limber silo
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I am not bypassing any regional restrictions

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If they want my local ip that's fine

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they have my address

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do they want my cox customer number?

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so, why is my dedicated us based vpn being blocked

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I have over a dozen servers around the world which all expect me to connect from this IP

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bare metal servers in colocated datacenters

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furthermore, if that is their official answer despite me showing them my local ip and dedicated vpn ip in screenshots in the chat help, then they should reply to me with that official answer

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showing me what I have violated in the TOS

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instead of just ghosting me

broken jacinth
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while it’s not technically against the ToS if your not in a restricted county, it will still get blocked due to all the abuse

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I know AWS server’s recently got added to the blacklist

limber silo
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I've read as much; but given that I'm willing to provide any info on my local ip or isp, and have already, show the dedicated vpn ip, etc, they should at least respond with their reasoning/justification, or simply grant me a refund

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I'm issuing a chargeback, maybe that'll get them to respond

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I mean, who cares about $20, right, but what I care about is them basically stealing peopls money and ghosting them

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cuz they don't know how to manage their scale

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not my fault

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give me my money back and stop mistreating your legit paying customers who violate nothing

broken jacinth
limber silo
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no

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I cannot

broken jacinth
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It’s not openais fault you won’t do there bidding

limber silo
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actually, it is, because they haven't officially stated their bidding

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their bidding requires lawful conduct as well

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I haven't violated their tos

broken jacinth
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Well yes but no

limber silo
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and so, they need to officially espouse their stance to me

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or give me my money back and refuse me service at that point

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they can't take my money

broken jacinth
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They think your in a restricted country if you care about web protection xd

limber silo
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refuse me servicve

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and not tell me why

broken jacinth
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Just chargeback then

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You won’t get a response for atleast a month xd

limber silo
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I have business contracts which require the use of this vpn

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I already issued the chargeback

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but posted here for exposure as well

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I figure the chargeback is the only way they'll respond

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Sam does not know how to run a company at scale

broken jacinth
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I just had to disable all my web protection unfortunately

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Worth it imo

limber silo
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not an option

broken jacinth
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Well it is

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Always an option

limber silo
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I could easily grab an old pc, stick it right next to my other one, and remote into it to use chatgpt

broken jacinth
limber silo
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it would then reflect my local isp ip

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instead of my vpn ip

broken jacinth
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Go for it

limber silo
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without me having to log out of my vpn on my primary pc that I use to connect to all my remote servers

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I'm always in them

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disabling my vpn kicks me out

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it's a real pain

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I manage infrastructure all over the world

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not gonna turn it off and get kicked out of 10 remote ssh sessions any time I want to ask the chat a question

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there are always workarounds, but I'm posting to get an official answer

vital dagger
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Going to pile in on this. It’s unacceptable behaviour to block paying customers like this without putting stuff in the ToS. It’s not as inconvenient for me to turn my VPN off as the original poster but I dislike immensely the need to sacrifice my security in order to use ChatGPT. I run services I know the rationale, it’s sensible to block VPNs from free accounts to avoid abuse and all that sort of thing… but Im a paying customer, I gave them my credit card information, they know im a human being, and their too lazy to implement selective filtering? Perhaps they can ask ChatGPT for some help? They went to the effort of clarifying privacy and legal issues to ensure access in Italy when they were demanded, yet they are actively fighting against privacy of their paying customers by blocking them from using VPNs and potentially even permanently blocking the accounts based on some other posts I’ve seen. If the engagement statistics are normal compared to other documented studies then the ratio of people here making comments about this is likely representative of thousands of dollars of customers money just getting silently misappropriated until the eventually get responses in the future or perform chargebacks. It would be one thing if they had programmed it to make it warn you and then make it clear the block was VPN related but it’s silent failures or blocking without clear explanations (which is fine for free accounts but not paid ones where a contractual obligation has been entered into by the company)

broken jacinth
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Turn your vpn to access chat gpt

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They block VPNs due to abuse

silver rivet
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And connect to it with your VPN

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So you bypass those dumb security

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It's known that ChatGPT save all your data

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So I would also advice you to use a fake account, with LibreWolf & Some extensions ( PrivacyBadger, Chameleon, NoScript & Ublock )

vital dagger
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I have turned off my VPN, and I’m annoyed by having to do so. This section exists for feedback, I’m giving them feedback.

Paid customers should be able to use a VPN.

silver rivet
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See if they ban Tor

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However, just use ChatGPT over Tor

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And get more anonymity than using a VPN

vital dagger
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Also @silver rivet your comments aren’t helpful. I’m not trying to be anonymous from OpenAI … I’ve literally given them my credit card. The kind of behaviour you are describing is exactly the sort that gives companies ammunition to consider blocking all VPN use as an acceptable trade-off.

silver rivet
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Sorry but I misunderstand. Why do you use a VPN then?

vital dagger
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I’m ensuring the security of my devices as I roam around on various wireless networks as a freelance software developer. They should configure their systems to allow paying users to use VPNs as they have already identified them and can correlate the login to a known identity.

silver rivet
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As I said, just get a residential proxy and change your proxy settings on your browser, it will bypass that dumb censorship and you would be able to use your VPN

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That's the only way to resolve your issue

broken jacinth
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Bypassing the VPN restrictions can result in a ban btw

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Because openai will see it as bypassing restrictions

silver rivet
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So they won't know.

vital dagger
silver rivet
vital dagger
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For now I’ll isolate my OpenAI traffic by using a single purpose web browser I can tag as not for routing over the VPN interface and then be mindful of when/where i access ChatGPT. Less than ideal but better than increasing my risk of being blocked.

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But this doesn’t take away from the fact that: paying customers that OpenAI have confirmed the identity of in order to take our money, should be able to use a VPN, because OpenAI already know who we are when we login and session setup is before the VPN based blocking CDN access stuff… Because otherwise they would not know which account to block/ban and other reports show this happening.

broken jacinth
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It’s to prevent people in china (and other restricted places) from using chat gpt

vital dagger
# broken jacinth It’s to prevent people in china (and other restricted places) from using chat gp...

Then they shouldn’t take Chinese credit cards. You can keep making excuses for them but my feedback is still valid. I have confirmed my identity with them and am not engaging in fraud, therefore they should be able to allow me secure access to the service I pay for.

I expect better from one of the worlds leading ML companies than half baked measures like a policy that “VPN = bad… not evenly going to say it in the Terms of Service… serves you right for being a security/privacy conscious internet user”

broken jacinth
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They buy temporary cards online to bypass

crystal night
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if so, it seems to be a bit drastic and draconian measure

silver rivet
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Do they think there is no way to bypass censorship?

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When china peoples bypass tor censorship ( If they get caught, they got the life sentence. )

broken jacinth
vital dagger
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That’s part pf what annoys me about this. The current measures are not particularly effective against moderately sophisticated individuals wishing to bypass the restrictions. The users that are supposed to be blocked by the VPN banning will just use residential proxies and foreign prepaid credit cards and all sorts of bypasses if they want in… while legit users with Credit Cards and Two Factor auth setup are unable to use a VPN to protect themselves online… OpenAI are engaging in security theatre here.