Where do I submit an appeal to reinstate my account?

[fierce bane]

Received this message (attached image) via email today. Went to the help site, but there's no where to submit this appeal. What do I do?

[limber pecan]

Where are you

@fierce bane

[fierce bane]

@limber pecan do you mean geographic location?

[limber pecan]

Yes

[fierce bane]

Israel

[quaint coyote]

I received the same issue as well and this is really annoying and frustrating, I have no idea why they'd do this.

[undone flax]

Got the same message 😦
This is frustrating

[fierce bane]

@limber pecan anything else you need to know?

[undone flax]

Weird, On the page my appeal counts as "resolved", what ever that means, while I cant still log in and I do not see any emails. Did anyone else got reply to suspension email ticket?
But I did begin receiving emails about OpenAI services being inactive

[limber pecan]

Means it’s was denied probably

[undone flax]

Probably part is not reassuring - not good, that what ever OpenAI do with customers is the same black box as how their AI works 😦

[limber pecan]

Well what rule did you break?

[undone flax]

That is the issue - I have no clue. I got banned without a word. All I got was "You are receiving this email because we have identified suspicious activity on your account. In order to protect our platform, we have refunded and canceled your subscription."

Also weird, that I have suddenly started to receive OpenAI status emails (thaht stopped after I got banned), but logging in back to account is not working

[cold quail]

hello need me help recovery profile

[paper marsh]

I got the same email but I have no idea what is wrong. I didn't use GPT for a month and today I logged in then I got the email. @meager grove

[flat warren]

Open their chat in the official Help Center. Talk to their bot and choose the correct options until you're able to submit a bug report. Explain the situation and they'll answer fairly quickly. Same thing happened to me and just got solved.

[cold quail]

chat did not help me submit a recovery request

[normal halo]

same this is suck

[cedar dirge]

What did you do?

[arctic thunder]

Also received this email.

[willow trellis]

Me too, I didn't do anything

[cedar dirge]

What exacly have you done that could get you banned

Your accounts may have been hacked and used for bad things

[willow trellis]

No, it seems that many people have encountered this problem, and the specific reason has not been provided by the official

[fierce bane]

I've done nothing special. Had a couple of chats before I could no longer log into the account

[cedar dirge]

Your account might have been hacked

Thye should add 2fa

[ruby sorrel]

Turn off you VPN and try again. Worked for me!

[cedar dirge]

They need to add a menu where you can see logged in devices