OpenAI Blacklisting Enterprise IP Addresses

[serene shell]

Work device, Win11. VPN enabled or disabled, no access.
Company wide, our access is now gone. Last successful access on 04/27/2023
I have already spoken to our security team and have confirmed no policies in place to prevent traffic. I have also checked splunk logs revealing no dropped connections for anybody accessing OpenAI sevices. Additionally have tried multiple devices, browsers, VPN toggled, Wifi vs Ethernet vs Guest vs Hidden networks - all same result. This is entirely on a service level on your side.

It seems like @small lagoon is actively blacklisting the IP addresses (or similar credentials) associated with our VPN / Network. I'm not sure how you determine who has access, but there's no reason why you should be blocking enterprise access to a tech company.

"Something went wrong. If this issue persists please contact us through our help center at help.openai.com"

• No response from a real person
• No easy way for Enterprise support
• No easy way to talk to an agent

If I'm paying, I expect to be able to use this service on networks that don't explicitly block @small lagoon traffic. Please advise.

[glass socket]

I have this issue from days:
Something went wrong. If this issue persists please contact us through our help center at help.openai.com.
I have tried to contact you thorugh help check box, e mail, discord, i did not get any reply.
I am a premium user, i tried to enable/disable vpn, changing broswer, making access from the "try now" button, clearing browser cache, cookies, log in log out. My user is [e-mail]. What can i do? can someone please help me?

[normal mantle]

Anything coming from a VPN is blocked. Its really annoying

[radiant quarry]

I have a VPN on my work laptop but it is not connected and I cannot get anything other than the "Something is wrong" response. I'd disable it to test but I don't have the admin password to do so.
I can use ChatGPT on my personal iPad or phone which are using the same network. These do not have VPN's.

[upper rain]

I am having the same issue with a blocked account when on my work VPN, which I have to use to access most of my company resources. Disconnecting when I want to do something on chatgpt and then reconnect to get back to the company resources is not ok. I am also a Pro customer, and paying for a service and then have no way to get actual support is unacceptable.

[spiral temple]

Not a bug

They are banning all vpn access does to excessive abuse around the world

[serene shell]

this directly affects government access. Why is there no whitelisting option?

[spiral temple]

🤷‍♂️

They have plenty of reason to block any vpn connections

You simply can’t use a vpn with openai