#New "Export Data" does not work

3 messages · Page 1 of 1 (latest)

dark fern
#

Right, I'm not sure why this is happening but my suspcion is that because I login with Google the system doesn't know where to send the exported data to in the way it would if someone signed up normally with an email and password. I have got a lot of chats (almost certainly over 1,000 and probably approaching 2,000) but I wouldn't have thought this would be an insurmountable problem (it might just mean i have to wait a few hours for my data which would be fine).


**Steps to reproduce:**
> 1. Click username then settings
> 2. Click "Export data" on the box that appears
> 3. Proceed by clicking "confirm export"

**Expected result:**
> An export of all chats and similar data would be sent to my email, possibly after a wait of a few hours.

**Actual result:**
> I first requested an export on Wednesday night, then tried again on Thursday night, and have tried a few more times. I haven't yet received any emails including my data.

**Additional information**
> Browser/OS: I have tried this on my Android phone (using chrome as the browser) and on my Windows laptop (using Firefox) and neither approach works.
teal mulch
#

Same here. I've tried 3 times and received no email. I check my spam all the time and nothing there.

tight dagger
#

Any success yet? I’m still unable to as well