**Steps to reproduce:**
> 1. Login to ChatGPT Plus
> 2. Navigation menu displays Upgrade To Plus
**Expected result:**
> No upgrade option as it’s an active Plus subscription.
> No throttling / limitations as if it’s a free account.
**Actual result:**
> Appears to login to a free account instead of the paid PLUS account.
**Additional information**
> Browser: Chrome
> OS: iOS, Mac OS```#PLUS account not loading
vivid moon
spark lichen
you need to email support@openai.com or use the chat bot in the bottom right of https://help.openai.com and choose "Ask Question"
vivid moon
LOL -- they don't ever respond to those Ask Question support tickets... hence why I came here based on the Help FAQ docs.
spark lichen
LOL -- they don't ever respond to those Ask Question support tickets... hence wh...
Ok, can you Try the Firefox browser, as a test, please?
vivid moon
Thank you for the suggestion. Firefox didn’t solve the PLUS account issue, yet I do understand the need to alter the test parameter.