Payment

[shy timber]

I have bought chatgpt+ a few days ago and haven’t got access to it I wasn’t on the waiting list or get it so is that the problem? I don’t know please help thanks :Thanks:

[inner wave]

I am having this problem right now. I entered my payment info and it said my card was declined but they charged me $20 and I still don't have GPT plus. I'm hearing lots of people are having issues with payments and whatnot. It's stupid.

[hallow tree]

The team has already made a statement and they are solving little by little (a few minutes ago they activated me), please be patient.

[tacit estuary]

Same

[inner wave]

Where can I find this statement?

[velvet whale]

also having payment issue, tried multiple cards but keeps getting declined. already tried calling the bank, bank said no issue on their side. so prob just need to wait

[inner wave]

Found a reddit post saying that using a VPN helps solve the issue. Im gonna try that rn and ill let you know if it works

[velvet whale]

i tried already, did VPN to US IP but still no work

[inner wave]

odd. my issue has been that the card declines but the $20 is still pulled. everytime it does that, it gets refunded after a couple hours (although when I tried again 10 mins ago it only took like 5 mins to refund to my bank)

[velvet whale]

one of the first times i charged the card, that was the result - they pulled the 20 dollars, and then refunded it to me (confirmed by the bank)

but afterwards, all the charges get declined

[inner wave]

does it decline and pull for you? or does it just decline and not take your money

ohh okay

yeah its so weird.

[velvet whale]

some people say that it worked for them using mobile => apple pay payment

doesn't work for me either but maybe you can try

[inner wave]

i tried purchasing on mobile (just using my debit info) but that didnt seem to work. is the apple pay thing just connected to the cards in your "wallet" app?

i dont use apple pay lol, but i do use the apple wallet tap to pay sometimes so i just dont know of theyre the same thing

if so i might try that

[velvet whale]

yeah, connected to wallet app

they should at least have error message tellign you why it's declined, bad UX. because the bank is saying it's not on their side

[inner wave]

yeah its more than likely on OpenAI's side, but its still just odd. theres countless reddit posts and #1070006915414900886 about issues like this so it sounds like a widespread issue

it seems like its been an issue for at least 10+ days

bro

it worked

VPN set to US + Apple Pay on Mobile

[velvet whale]

and you're not US based ?

is card US based ?

[inner wave]

I am us based

and so is my card

[velvet whale]

hmm maybe that's why

[inner wave]

i have no clue whether it was the VPN or using apple pay that made it work

this was my both time trying both

[velvet whale]

congrats, happy for you

[inner wave]

are you outside of the US?

[velvet whale]

yes

card is also not US

[inner wave]

ahh, i see

[velvet whale]

but its supported country

[inner wave]

yeah theyve been adding countries to their supported list from what ive seen. i heard they recently added India and a few others according to their twitter

well shoot, perhaps try using a VPN and Apple Pay at the same time if thats possible for you

i used Proton VPN if thats any help to you

set to US

[velvet whale]

still no dice. prob give up for today, i've tried so many times

[inner wave]

well shoot, im sorry to hear that. i really do hope they fix this mess soon.
and to my surprise, it sounds like theres no way to upload photos yet like I thought you could. oh well, at least its faster and more concise I guess

[velvet whale]

yeah and you get access to chatgpt4, extensions, and maybe browsing when it comes out

photo upload and that stuff should also roll out randomly

[inner wave]

oh nice! i hope they roll it out soon (although I hope they also fix their payment system that 60% of people seem to have trouble using)

[last oracle]

If you are still encountering issues with your Plus membership not showing you can now go to https://help.openai.com and use the live chat bot in the bottom left and select "Billing" and then "Unable to access ChatGPT Plus"

[brittle thicket]

bottom right ?!?

[brittle thicket]

Thanks. My problem is solved. The first two times, I tried with Revolut and Curve, but both were declined. The third time, I logged out of Brave/Chrome, opened Microsoft Edge, and used another card from ING/NN. I entered the exact address (with commas) as it appears in my bank account app, and it worked. So, it took three attempts in one day.

[velvet whale]

wish this worked for me, but still declined

[brittle thicket]

😦 So I guess... the last thing to do is what Foxabilo says (the thing with the live chat bot).

[pliant girder]

It's close to 48 hours since i did this and yet no reply from them. Still no access to Plus mode. And now ChatGPT is saying I have too many questions and telling me to try again in an HOUR even when I have paid. This is so frustrating.

[brittle thicket]

Prompt with chatGPT-4. I've put the wrong comma ("upgrade, plus") but anyway ....i think it's a good answer.

[velvet whale]

did the chat bot thing, still waiting for response

[copper cypress]

A lot of people filed chargebacks against OpenAI due to the recent bug. If your bank is more liberal with approving those, Stripe might increase your bank's fraud risk on OpenAI's behalf due to the large amount of disputing. I'm not a banking expert and I don't work in finance, but if your bank said they approved it but you weren't charged, that most likely means it's related to fraud risk

Stripe will also use various other factors, like checking that your IP address matches your billing address. I recommend to anyone affected to use their phone if the problem is on desktop

Also make sure your country is listed: https://platform.openai.com/docs/supported-countries