I paid to continue my Plus subscription but I logged in to the Free version yesterday and today. | OpenAI | Page 1

bold bridge Apr 3, 2023, 12:20 PM

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I am a ChatGPT Plus subscriber. Yesterday when I logged in to my account I noticed I was not in the ChatGPT Plus Dashboard. I checked my subscription and I notice there was a problem with auto renewal for my subscription to ChatGPT Plus which was due on the 2nd April. I don't know what was the reason the auto payment didn't go through. I made the payment manually right away.

Unfortunately, after the payment, I am still in the ChatGPT free mode and not in the Plus mode. When I click on the side menu "Upgrade to Plus" button, it still shows I'm on the free plan (I will provide a screenshot below). I will provide a screenshot of the Billing as well.

Please assist in getting me on the Plus mode with the GPT4 capabilities again. Thank you.

My account: erolexplain@xxxxx.xxx

delicate bone Apr 3, 2023, 12:43 PM

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Same Here!!!

fallen light Apr 3, 2023, 12:54 PM

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Same here

hidden mist Apr 3, 2023, 1:02 PM

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Same, there's an active bug report with hundreds of people reporting the same issue. OpenAI support team are nowhere to be seen.

earnest osprey Apr 3, 2023, 1:13 PM

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Same, Ukraine

undone widget Apr 3, 2023, 1:15 PM

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Same

lament gyro Apr 3, 2023, 1:18 PM

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Same here!!

gusty loom Apr 3, 2023, 2:37 PM

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same here , please help

sand venture Apr 3, 2023, 8:15 PM

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Same here too!

deep sphinx Apr 4, 2023, 12:41 AM

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Same here... Been this way for about a week now...

viscid glacier Apr 4, 2023, 12:56 AM

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Same here - I can both sign-up to get a subscription and view the one I already have - it shows all invoices paid but I have free plan or no login depending on how busy the service is.

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There's an awesome game on the OpenAI website similar to the downosaur in Chrome - you search through the whole website looking for some way to get in touch with a human or even a working copy of ChatGPT-4 - if you succeed, you win! ... support 🙂

pale badge Apr 4, 2023, 3:13 AM

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Yup I got the same problem

half imp Apr 4, 2023, 3:19 AM

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I asked for a refund via the refund email. Let’s see if this works. If I don’t get ANY reaction/response within the next week I will return the oayment via my CC company.

gaunt kelp Apr 4, 2023, 4:06 AM

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Where is the support team ? We are here waiting for help , my account is johnjay1987@gmail.com

real valve Apr 4, 2023, 4:08 AM

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Same

tame solstice Apr 4, 2023, 4:31 AM

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Same here too

inland canopy Apr 4, 2023, 4:44 AM

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same here too

balmy basin Apr 4, 2023, 5:21 AM

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Same here too

celest glade Apr 4, 2023, 5:24 AM

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same here too

rocky trout Apr 4, 2023, 5:41 AM

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Same here, since March 27th u.U

quartz bolt Apr 4, 2023, 5:43 AM

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🙋‍♂️

rigid remnant Apr 4, 2023, 6:59 AM

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same here too. fix it!

odd radish Apr 4, 2023, 7:08 AM

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Same for me since couple of days please help

willow copper Apr 4, 2023, 7:26 AM

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same

tired egret Apr 4, 2023, 7:42 AM

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Same here

haughty sapphire Apr 4, 2023, 8:05 AM

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Same Here

rancid citrus Apr 4, 2023, 8:06 AM

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Same Here

bold bridge Apr 4, 2023, 8:52 AM

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Thank you OpenAI for restoring my account. Woah it took me 5 hours to complete my work with ChatGPT3.5 when with GPT4 takes only an hour and a half.

Btw I hope you guys here got your account restored as well. Have a great day.

rancid citrus Apr 4, 2023, 9:33 AM

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"I have purchased a ChatGPT Plus subscription. The payment has been completed, but I am still shown as using the free plan. Could you please assist me with this matter?
My name is BAHADIR YILDIRIM,
My email is bahadir0yildirim@gmail.com,
Login method: Google login."

deep sphinx Apr 5, 2023, 12:03 AM

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bold bridge Thank you OpenAI for restoring my account. Woah it took me 5 hours to complete m...

Was it done automatically, or did you get ahold of someone?

twilit jolt Apr 5, 2023, 2:51 AM

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^ @bold bridge

plucky arch Apr 5, 2023, 3:40 AM

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its not letting me add my card for some reason

i initially used a digital prepaid card that i got from a feedback review. Then, when i went to add my card today for renewal, its declining...??

is it because the upgrade is disabled....due to high traffic

i called my bank and they said my card seemed fine.

mattjaf@gmail.com

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@olive mortar

olive mortar Apr 5, 2023, 3:46 AM

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It's likely due to the fact upgrading to ChatGPT Plus is temporarily unavailable, yes.

Apologies for the inconvenience.

pine ferry Apr 5, 2023, 4:10 AM

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Same problem here. I have an active credit card on my account, but instead of charging it, it downgraded my account to free user and now due to demand won’t let me gain access to plus again

paper flume Apr 5, 2023, 4:33 AM

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@olive mortar I am facing the same issue as seem it seems to happen to many other users. OpenAI took payment without providing service during the period that should be covered by the payment. Do you happen to know if that issue is being tracked and what would the resolution/reimbursement process would be?

twilit jolt Apr 5, 2023, 5:28 AM

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^ i would like to know this as well

paper flume Apr 5, 2023, 5:32 AM

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https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

Why is my Plus subscription not appearing? | OpenAI Help Center

bold bridge Apr 5, 2023, 11:03 AM

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deep sphinx Was it done automatically, or did you get ahold of someone?

I think they fixed it. But only for awhile. Now the problem occur again. Sigh.

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Im back to the free mode again. What is going on OpenAi?

deep sphinx Apr 5, 2023, 1:12 PM

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paper flume https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appe...

Thank you

undone widget Apr 5, 2023, 1:26 PM

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bold bridge Im back to the free mode again. What is going on OpenAi?

Me too

plucky arch Apr 5, 2023, 8:41 PM

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olive mortar It's likely due to the fact upgrading to ChatGPT Plus is temporarily unavailable...

this article might be missing that information and it was updated today

https://help.openai.com/en/articles/7232916-why-was-my-credit-card-declined

Why was my credit card declined? | OpenAI Help Center

night magnet Apr 6, 2023, 5:25 AM

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I rather get refund they start count my subscription from the day i paid and had no access

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Which they only re-enable now but its been 6 days from outage

rancid citrus Apr 6, 2023, 6:10 AM

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I've been waiting for 3 days. I was hopeful that when they closed Plus plan sales, I guess they were fixing the already sold ones. But today I saw that they reopened the sale. I still didn't get access to the plus plan. A decent service. I wish I'd come and check it out on discord before I bought it. 20 dollars in Turkey is quite a large amount of money.

pastel steeple Apr 6, 2023, 10:30 AM

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same here..

earnest osprey Apr 6, 2023, 10:38 AM

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Same

pastel steeple Apr 6, 2023, 11:42 AM

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beware of the scammers everyone, this scammer just wrote to me right after my message here.

obsidian pumice Apr 6, 2023, 11:43 AM

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Hello please howbcan I restor my chat history I can't seem to find it

bold bridge Apr 6, 2023, 12:21 PM

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pastel steeple beware of the scammers everyone, this scammer just wrote to me right after my me...

Thanks for the heads up.

bold bridge Apr 6, 2023, 12:25 PM

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olive mortar It's likely due to the fact upgrading to ChatGPT Plus is temporarily unavailable...

It has been more than 24hours since I sent my complaint to address this issue via https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing

I’m still not getting any replies nor anything was fixed.

Why is my Plus subscription not appearing? | OpenAI Help Center

gaunt kelp Apr 6, 2023, 12:26 PM

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Same here … tired

rigid remnant Apr 6, 2023, 9:35 PM

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My subscription has not been working for 5 days now. I have been contacting support since the first day. These people are incompetent.

thorny yoke Apr 7, 2023, 12:44 AM

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same problem. i submit yesterday but no result yet

sullen kraken Apr 7, 2023, 6:45 PM

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Same, that’s why I’m getting a refund and reporting it to my bank as stolen.

rancid citrus Apr 11, 2023, 7:41 AM

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My subscription has not been working for 7 days now. I have been contacting support since the first day. They don't give refunds either. I think I was scammed by the huge OpenAI company.

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I wish the new friends good luck. I have written to all support areas directed by OpenAI for days. There are no results. Forget about your money...

nova reef Apr 11, 2023, 10:42 AM

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Paid 2 months for ChatGPT PLUS, got to use it only for one month as when the second month started, the access to the PLUS version (with an active and paid subscription) stopped. Tried everything to make it work (thinking it's something on my end). Zero response from support.

rancid citrus Apr 11, 2023, 11:41 AM

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The interesting point to me is Why isn't there a twitter hashtag about this or why are people silent?

rancid citrus Apr 11, 2023, 1:34 PM

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Isn't there an influencer among us who can shoot videos and broadcast on this subject? If there is such a person, I will do my best to share his video or broadcast and be heard by everyone.

bold bridge Apr 12, 2023, 3:08 PM

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Mine have seemed to be fixed. Im on the Plus again. However, I didnt get any email nor any reply in the chat on how they will compensate the lost days I was not able to go into Plus mode.

crisp patio Apr 12, 2023, 4:16 PM

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same problem here.

cunning edge Apr 12, 2023, 11:01 PM

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Well, mine magically fixed itself today as well. No rhyme or reason. No responses to my many, many messages or emails. I'm proceeding with cautious optimism. This has been a frustrating experience nonetheless.

delicate bone Apr 13, 2023, 1:38 AM

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Same problem here

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aprox 13 days using basic version, even after i paid.

half imp Apr 13, 2023, 7:47 AM

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Same problem here

rocky trout Apr 13, 2023, 3:23 PM

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15 days with same issue here

dusk skiff Apr 13, 2023, 4:20 PM

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Same here, the day the payment renewed I lost Plus subscription even though the money was taken

sturdy vault Apr 13, 2023, 5:45 PM

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same

half imp Apr 15, 2023, 9:18 AM

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have you been to https://help.openai.com ?, where you can register your issue over at help.openai.com and use the chat bot in the bottom right corner, select "ask a question" and then choose "billing"

OpenAI Help Center

bold bridge Apr 15, 2023, 3:23 PM

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bold bridge Mine have seemed to be fixed. Im on the Plus again. However, I didnt get any ema...

I notice, a refund of USD20 to my account and I'm still in the Plus mode. However, I don't know how long will I stay in the Plus mode. I haven't receive any emails about it nor any reply in the chat i sent.

half imp Apr 15, 2023, 3:50 PM

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bold bridge I notice, a refund of USD20 to my account and I'm still in the Plus mode. Howeve...

Best bet is to setup a Plus account again when this one stops

main steeple Apr 20, 2023, 9:16 PM

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same here

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no response from support in 2 weeks

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biggest issue is i can't even downgrade to free so i can try subscribing again since the UI won't let me becaue it thinks im not on a paid plan

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pretty frustrating that it's been like this for weeks

humble mantle Apr 21, 2023, 3:13 PM

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i am having the same problem. I bought a plus membership on April 7, but I could not use it at all. I have written to support many times but no one is helping.

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I asked for a solution for plus membership, but no one helped. I asked for a refund but no one helped.

gentle raptor Apr 21, 2023, 8:59 PM

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half imp have you been to https://help.openai.com ?, where you can register your issue o...

I wouldn't do that. My account was fixed (about 9 days in) but the ticket was finally updated just today, on the 21st, I abruptly got a response to the ticket (8 of them). The first 7 was just a "Looking into it" and then the last was "Ah, your account is now scheduled to be cancelled per request and your money refunded." I didn't ask to cancel or for a refund, I just followed the link through billing and reported that I paid for ChatGPT plus and it wasn't working.

#I paid to continue my Plus subscription but I logged in to the Free version yesterday and today.