Paid for Plus but still says "Upgrade to Plus" | OpenAI | Page 1

robust inlet Apr 3, 2023, 1:02 AM

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Payment failed
Plus access lost
Repaid with a different card
Still no Plus access

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Steps taken

logged out and logged in
clear browser cache
restart PC

random talon Apr 3, 2023, 1:42 AM

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same here

random slate Apr 3, 2023, 2:36 AM

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Same here! I got charged twice on 2 different cards and I'm still not upgraded to plus!!!!

copper nimbus Apr 3, 2023, 2:38 AM

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Same here! I have paid TWICE but still not upgraded to plus! I have send an email but nobody answer!

random slate Apr 3, 2023, 2:39 AM

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This is very annoying!!!!

mortal granite Apr 3, 2023, 2:40 AM

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Same here. Almost a week. Send mail as well but homestly don’t expect any response. A mess

shy shale Apr 3, 2023, 2:41 AM

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Any update on this one?

maiden holly Apr 3, 2023, 3:09 AM

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Same here, I have paid TWICE and finally upgraded to plus. But how can I get the extra $20 back?

peak quest Apr 3, 2023, 3:39 AM

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same

upper tide Apr 3, 2023, 3:40 AM

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paid twice but still not plus what happened? An announcement would help since I see that this isn't only happening to me

quartz wadi Apr 3, 2023, 3:55 AM

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https://discord.com/channels/974519864045756446/1090994718382489690

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welcome to the family

robust inlet Apr 3, 2023, 5:01 AM

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didn't know this been going on for more than a week... they seem to be too busy perfecting the models and have no time accommodating paying users :/

terse ivy Apr 3, 2023, 5:39 AM

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Same this has been going on for me. Paid twice. Account is still stuck on "free" mode. No response from customer support in over a week

verbal mist Apr 3, 2023, 7:25 AM

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Same. Still being ghosted by support.

robust inlet Apr 3, 2023, 10:53 PM

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just an update, I am now seeing this message when hovering over the upgrade to plus button:

it's kind of annoying that they're quick to update on things like this but not even acknowledge the bug...

spiral lion Apr 4, 2023, 3:14 AM

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I have the same problem, no response from support

upper tide Apr 4, 2023, 6:27 AM

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any updates on this I paid like twice but still free, wth is happening>

sage portal Apr 4, 2023, 6:33 AM

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same here

placid sail Apr 4, 2023, 7:40 AM

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same here

upper tide Apr 4, 2023, 8:15 AM

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The fixed it now I think, I got the gpt+ access

robust inlet Apr 4, 2023, 8:46 AM

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got mine fixed just a few minutes ago

placid sail Apr 4, 2023, 11:22 AM

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mine was fixed for like 10 min and then it was the same issue again

mortal granite Apr 4, 2023, 11:59 AM

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I have the same problem… and its not working… I’ve been sending help requests for 4 days now… how can this be fixed?

frosty fern Apr 4, 2023, 12:10 PM

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robust inlet got mine fixed just a few minutes ago

How can?

robust inlet Apr 4, 2023, 12:43 PM

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it just suddenly got fixed. it's still working for me. I might have to unsubscribe until this gets sorted out. it's a mess lol

ornate topaz Apr 4, 2023, 1:29 PM

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The best thing to do is to ALL join a linkedin group and have THIS conversation on linkedin where it makes this visible to the business world. Business people are not on Discord bro. You all can join the group I have already made about this issue. Trust me Chat GPT is HUGE on Linkedin. Complaints will hurt them most on LinkedIn.

dapper ferry Apr 4, 2023, 2:05 PM

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same, still waiting for PLUS

glad vapor Apr 4, 2023, 3:54 PM

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been a paid chatGPT member, paid for it (see on billing page), still can't select a model from drop-down and see the "upgrade to plus" icon

the email link to login works.. but I still see the free version screen after 🙃

tough atlas Apr 4, 2023, 4:12 PM

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Same Here
I'm desperate that I need GPT chat to speed up my job and it has stopped working. It keeps giving errors due to high usage, then I went to see that my Plus was not working.

20$ is A LOT of money in my country. the minimum salary here is like 250$
with credit card taxes, chat GPT is like 30$ per month. Its like 12% of the salary.

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Someone got some support?

formal ferry Apr 5, 2023, 2:52 AM

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same issue

robust inlet Apr 5, 2023, 8:43 AM

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my subsccription went back to free again, it's all over the place.

upper tide Apr 6, 2023, 8:06 AM

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same here back to free......
are they even gonna compensate for the days that we are on free membership, wdyt?

robust inlet Apr 6, 2023, 1:00 PM

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I don't think so, especially with how things are going. Looks like they bit more than they can chew on this one

mortal granite Apr 6, 2023, 8:02 PM

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If you are still encountering issues with your Plus membership not showing you can now go to https://help.openai.com and use the live chat bot in the bottom left and select "Billing" and then "Unable to access ChatGPT Plus"

OpenAI Help Center

simple egret Apr 7, 2023, 2:29 AM

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mortal granite If you are still encountering issues with your Plus membership not showing you c...

Been doing this for days to no avail

ornate topaz Apr 7, 2023, 4:57 PM

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My issue is fixed, I have been refunded, but to do that they had to subscribe me and give me a free month. Now I am feeling very insecure about being able to get a spot next month 😂

robust inlet Apr 8, 2023, 1:23 AM

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It's been 5 days and I've heard or receive no update from OpenAI regarding this issue

robust inlet Apr 15, 2023, 1:51 AM

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12 days and still no resolution

solar knot Apr 15, 2023, 2:38 AM

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i also have this issue

mortal granite Apr 15, 2023, 9:06 AM

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robust inlet 12 days and still no resolution

have you registered your issue with the live chat bot on https://help.openai.com ?

OpenAI Help Center

robust inlet Apr 16, 2023, 4:00 AM

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mortal granite have you registered your issue with the live chat bot on https://help.openai.com...

Yes I did, a few times.

#Paid for Plus but still says "Upgrade to Plus"