#Can't ask

16 messages · Page 1 of 1 (latest)

cosmic saddle
#

Unable to ask question in chatgpt. When asked, "Something went wrong. If this issue persists please contact us through our help center at help.openai.com ." I try to erase the cookie, change the browser, and it's still the same. It worked fine when I ran chatgpt after connecting to the same network with my smartphone or other device, but when I connected to the computer, I couldn't keep answering questions. This problem has been going on for over a week.

asdf.png
drifting pecan
#

This happen some time for me. To solve this if refreshed the browser or restart it, then try agian

cosmic saddle
#

I'm sorry but I've already done it and it hasn't been resolved.

ripe dock
#

Same issue for me. Still waiting since last 10 hours

bold blaze
#

Same for me

plush tendon
#

constant issue

tame harness
#

Same for me since yesterday

turbid lagoon
#

same

runic nimbus
#
  1. Try FireFox 🙂
  2. Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
  3. Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
  4. Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
  5. Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
  6. Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
  7. Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
  8. Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.
bold blaze
#

In my case, the problem only arises with GPT-4. With GPT-3.5, everything works as expected.

bold blaze
#

In addition, I am unable to log in through Firefox. Every attempt returns an error message saying "We ran into an issue while signing you in, please take a break and try again soon." However, I can still use GPT-3.5 through Chrome. I have already contacted support regarding this issue.

turbid lagoon
runic nimbus
runic nimbus
bold blaze
bold blaze