#I cant use my plus account

40 messages · Page 1 of 1 (latest)

red umbra
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Hi suddenly I cant use my plus account
I can login in but it show cant load history
and not show that I'm plus member its like frozen

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sacred sentinel
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  1. Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
  2. Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
  3. Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
  4. Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
  5. Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
  6. Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
  7. Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.
red umbra
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so logically its not connection issue

sacred sentinel
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ok, worth a shot

red umbra
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as if i logout from plus account and login my free account the free account work

sacred sentinel
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if you're still having issues and it's looking like it's account based, you need to contact support@openai.com

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ahhh

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wait...

red umbra
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on same browser same connection

sacred sentinel
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you can't have 2 accounts

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your "extra" one will have been blocked

red umbra
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oh

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so did i get my plus account blocked ?

sacred sentinel
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1 account per user and you can upgrade that 1 account to plus if you choose, else you would be able to max out 2 accounts and that would not be fair

sacred sentinel
red umbra
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ok ty didnt know that

red umbra
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@sacred sentinel hello

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I wasnt able to get reply from the support team

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i sent 2 emails and week passed and cant use the account

sacred sentinel
red umbra
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and i cant even cancel my subscription

sacred sentinel
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you can delete accounts and things from there

red umbra
red umbra
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their way to access setting so frustrating

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as I dont see settings at all

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there is no way to reach their support faster ?

sacred sentinel
red umbra
sacred sentinel
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hopefully, it's quicker

red umbra
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oh so that maybe it not deleted yet

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but they didnt send any email

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and i will be charged for new month before any change happen

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I was just hoping that they fix the account instead of all this issues

sacred sentinel
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make sure you contact them on your working account and tell them about the lack of Plus, they won't get right back to you but it will be in the system to be fixed

red umbra