#chat history side bar is back, yet actual conversation lost

4 messages · Page 1 of 1 (latest)

toxic prism
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Hi, hopefully everyone else’s chat history sidebar issue is fixed by now and hopefully no one else is having my issue here.

Issue: One of my most important conversations is not showing in the history sidebar when that issue has been fixed. Also when I enter the chat code manually into URL, the error shows: “unable to load conversation (chat code)”

Troubleshooting done so far: log in and out, clear cache + cookie, checked on multiple browsers.

Other information: that conversation was originally created before 15th, and was edited on the day 20th when the outage was there. I actually found that that specific conversation was retrieved back to the day before (19th), and all chat records I edited during the time 19th - 20th has disappeared.

crystal yarrow
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  1. Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
  2. Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
  3. Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
  4. Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
  5. Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
  6. Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
  7. Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.
toxic prism
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yep, that's all done, it's just the chat itself was gone, probably entirely gone from their server

crystal yarrow