When I open a new chat page, it doesn't show the AI model dropdown nor lists chats history. I need to reload page multiple times until it properly loads and I can start a new convo or open a history chat.
#New chat page failing to load
torn escarp
hybrid birch
Please give firefox browser a try as a test
torn escarp
I'm using firefox
hybrid birch
ok, have you tried chrome?
just need to rule out some browser based issiue
try these
- Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
- Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
- Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
- Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
- Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
- Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
- Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.
torn escarp
do they answer on support@openai.com?