ChatGPT Plus: The payments page encountered an error | OpenAI | Page 1

formal spire Mar 25, 2023, 2:55 PM

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I am attempting to upgrade to ChatGPT Plus.

I click the "Upgrade to Plus" button. A "Your Account" dialog appears. I click the "Upgrade plan" button. Then this error message appears:

"The payments page encountered an error. Please try again."

I have tried this process numerous times on several browsers and different devices with the same results.

After I experienced this issue, two of my family members were able to upgrade their own accounts to ChatGPT Plus without issue.

So this has something to do with some weirdness of my account which others don't have.

cursive flume Mar 25, 2023, 3:36 PM

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I have the same issue. I tested it on a new email and it worked fine, so it’s something to do with the actual account. I’ve reached out to support, but no response yet.

royal idol Mar 26, 2023, 2:26 AM

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same

twilit yacht Mar 26, 2023, 11:34 AM

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i tried it with 2 accounts but still cant subscribe, is there any known issue?

somber dove Mar 26, 2023, 1:52 PM

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Same here.

tribal dagger Mar 26, 2023, 4:41 PM

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I have the same issue. Google login on workspace account.

ember gyro Mar 26, 2023, 7:18 PM

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do you have a phone number registered to your ChatGPT account details?

somber dove Mar 26, 2023, 7:53 PM

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@tribal dagger same here. Maybe Google workspace is a problem?

ember gyro Mar 26, 2023, 8:06 PM

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you can also try these steps:

Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.

somber dove Mar 26, 2023, 8:27 PM

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I tried contact support a week ago. No answer

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I checked freshly installed browser

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It’s OpenAI API that returns http 500

ember gyro Mar 26, 2023, 8:33 PM

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they are super busy, they will get to you

tribal dagger Mar 26, 2023, 10:44 PM

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I managed to buy premium on new account (login via email/password, not Google)

ember gyro Mar 26, 2023, 10:55 PM

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tribal dagger I managed to buy premium on new account (login via email/password, not Google)

I'd still contact support to let them know about the duel account, it could get flagged and cause issues

royal idol Mar 27, 2023, 3:14 AM

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ember gyro you can also try these steps: 1. Log out of all devices: Please ensure you ha...

Already report to support since 21 March. But still got no respond yet. Already change the device and browsers yet still failed to buy

somber dove Mar 27, 2023, 9:51 AM

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To sum up: it looks like problem when you register using google sign-in

scarlet mango Mar 27, 2023, 1:28 PM

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somber dove To sum up: it looks like problem when you register using google sign-in

Negative, I have the same issue and my account has a regular login. When I created a 2nd account based on a google sign-in, I was able to get past the error.

somber dove Mar 27, 2023, 4:44 PM

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I got standard "restart the browser and clear the cache" respond from support. Continuing the thread.

summer escarp Mar 27, 2023, 5:43 PM

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somber dove I got standard "restart the browser and clear the cache" respond from support. C...

Have done this and doesn't make any difference

fringe prism Mar 27, 2023, 7:14 PM

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Same for me

fast beacon Mar 27, 2023, 10:27 PM

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Same here. With MS account (not used before with chatgpt) I can upgrade. WIth my primary gmail account no

summer escarp Mar 27, 2023, 10:28 PM

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wonder if they are deemphasizing personal email accounts like @granite prism to save capacity for business use cases

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ironically in that case I have a business use case, just want to upgrade my personal

full crown Mar 28, 2023, 1:54 AM

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also affected

cerulean harness Mar 28, 2023, 3:19 AM

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using Microsoft SSO account getting same payment error

fast beacon Mar 28, 2023, 6:42 AM

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My impression is that it is not a Micorsoft/Google thing. For instance, if you login with another Gmail account that you have not previously used with chatGPT, then you can upgrade to PLUS. So it seems to me that ChatGPT does not allow you to upgrade with accounts that you have already use.

fringe prism Mar 29, 2023, 6:16 PM

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It is working today also for Google account!

formal spire Mar 29, 2023, 7:12 PM

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I am the Original Poster of this thread.

After numerous attempts to upgrade over the last five days, it has finally worked!

However, my OpenAI account credit card (which has $5,000 to spare) was declined. I then tried to enter a new card, but the card address fields were locked in a blank state, so the new card wouldn't go through.

So, I opened a new Incognito browser window, logged on, click Upgrade, and this time I entered a new credit card before clicking the Pay button. This worked (thank God).

OpenAI... As you seem to have trouble with basic e-commerce stuff. Perhaps you should just farm it out to PayPal or Stripe.

#ChatGPT Plus: The payments page encountered an error