#Charged for a subscription but cannot cancel it

100 messages · Page 1 of 1 (latest)

fallen leaf
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I was charged for a subscription to Chat GPT plus but when i go to 'manage subscription', it tells me i have a paid subscription, but then in the stripe pop up i am told i dont have any billing info and there's nothing to cancel. i signed up on 3/20 when they were having a shut down, can someone look into this?

umbral tapir
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Happened to me as well just now, i'm pissed this is not okay

fallen leaf
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I'd try and get in touch with support but there's no way to...they just force you to speak with a bot

thorny panther
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I got charged on 20th and now again on 25th. Same problem with subscription page.

umbral tapir
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Yeah I opened two or three tickets

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Yeah got charged today again for the second time as well

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will call my bank tomorrow to somehow cancel this from their end, no idea what to do

thorny panther
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The tickets are one sided convo on their help chat

thorny panther
umbral tapir
thorny panther
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They better fix it soon or it is plain bad PR

fallen leaf
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i havent been charged again.... (yet) ...

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i thought it was odd on monday when i went to sign up that i saw someone else's billing information

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and then this morning saw the email about info being compromised

thorny panther
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I got the same email and it puzzled me

fallen leaf
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yeah. when i went to sign up i saw someone else's billing info , last 4 of their card...and it freaked me out i thought someone had hacked into my account somehow. idk. i know litle about these things.

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i refreshed and it reverted back to my own

thorny panther
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Billions of dollars to have this level of privacy of payment info

fallen leaf
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do we know if anyone from the app actually sees the discord ? i used an apple card to pay so i will dispute a duplicate charge if it happens, or have to call them instead of my bank...

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app = openAI

umbral tapir
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I didnt even get an invoice

fallen leaf
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Wow..

thorny panther
fallen leaf
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Yeah, i at least got that ^

umbral tapir
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ahh that one is there

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but on the website theres nothing

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not even payment info now lol

fallen leaf
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yup same for me

thorny panther
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Manage my subscription page is blank. No information.

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So they charged twice because they exposed payment info? Sounds like a very chaotic day at the office

fallen leaf
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i wonder if contacting the BBB would be useful. ive had good results from them when a merchant has ...done questionable things.

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(thats a US thing though idk where ya'll are)

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(i think at least)

thorny panther
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Your Apple pay will help you I guess

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i was just going about my night with work and then a debit notification showed up. Way to ruin the moood.

fallen leaf
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check this out, on their BBB page:

I requested ChatGPT delete my user data after I noticed what it was collecting over several accounts. This was sometime around late last year. I received a confirmation that my data had been deleted. I later decided that I wanted to go ahead and forfiet that data to gain access to ChatGPT and their API for development purposes.I learned that they had never deleted my data. Instead, I was greeted with a message that stated I already had an account associated with my phone number. So I attempted to log in using my old credentials. Low and behold I was treated again with another message that reads; "Oops!Your account has been deactivated. Please contact us through our help center at help.openai.com if you need assistance."So I did. I contacted

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they have a terrible score...

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im goign to try filing a complaint

thorny panther
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Its a mess

umbral tapir
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some chatgpt dev on twitter told me to contact that bot on the website

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this is unbelievable

fallen leaf
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can you tweet back to them like, ...that is not helpful lol. i can't actually get my issue resolved.

thorny panther
fallen leaf
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Do we know if account deletion will fix the issue?

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i can get that far with the bot process

thorny panther
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Did ya'all send an email to support. I did earlier but waiting

umbral tapir
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I sent one to that refund email

fallen leaf
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i didn't know there was a support email

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i sent one tot he refund as well

thorny panther
thorny panther
fallen leaf
umbral tapir
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man i just wanted to sleep now not deal with this

fallen leaf
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i erally dont want to delete it, but just in case that's a last ditch option @ delete

thorny panther
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I doubt that deletion will solve it since they are messed up right now.

thorny panther
umbral tapir
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i hope they dont go to sleep either and fix this mess

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billion dollar company jesus christ

thorny panther
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What if they have doubled billed thousands of users. Cha Ching.

umbral tapir
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couldve just changed the pricing for next month, woulda been easier

thorny panther
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Worst case, give me another month instead of the refund mess.

umbral tapir
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seeing on twitter now that some people were billed twice 4 days ago as well

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just wow

thorny panther
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Give your twitter thread, I will retweet

umbral tapir
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i just replied to one thread

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they fixed some critical vulnerability today that allowed other people to see our billing info, this is better and better

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just thankful i have a secondary card which i used for this, and can block it without much impact on my daily life

fallen leaf
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I filed the BBB complaint, if y’all are in the US I would suggest doing so too (or similar org within your country)

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And hopefully it’s something that can get resolved soon =\

umbral tapir
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i will dispute the charges in the morning with my bank, for now my card is blocked, they might charge us again for all i know

thorny panther
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I hope everything gets resolved for all.

thick pollen
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Same mess here. Service's been down for 6 days now. I'm loosing patience. I just want a refund and a cancellation.

thorny panther
thick pollen
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no

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I have access to the free version but I cannot sent any prompt

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I have a paid plan since february the 27th and the plateform ask me to upgrade...

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and I can't even upgrade even if I would

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it's not working

thorny panther
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That really sucks. Hope it is fixed soon.

May I suggest trying from a different email?

thick pollen
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I found the origin of my problem !

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I lead 2 different company. And for some reason I changed the name of the organization. Witch leads me to all this mess !I just changed it back and it's working fine !

thorny panther
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Glad to know that your issue is solved 🙂

charred steppe
fallen leaf
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just an update to everyone here who still is interested, i ended up getting a refund for the subscription ip urchased on 3/20 after emailing refunds@stray imp which is not what my issue was about. my issue was about making sure that i don't get charged again, or making it so that i can cancel my subscription so i dont get charged in april, since the site says i have an active paid subscription but also doesn't let me cancel it.

i contacted the BBB and they have an open/active case going on with them, probably wont be resolved very quickly.

thorny panther
shut root
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There's a couple posts on Twitter and Reddit about this too, but surprisingly very little info.

lethal harness
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I got the same. Subscribed on march 20th. Got a refund this weekend and the page to manage subscription is empty??

trim pewter
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ok I do not have a subscription, just a free account but i got charged 4 times last night/this morning!

charred steppe
trim pewter
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Thank you, sent that email out. It was on my square card so I will be contacting them soon.

lethal harness
broken summit
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Happened to me as well

fallen leaf
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For sure

rough dawn
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I'm having this exact issue and I've been double billed. I'm trying to cancel this so I stopped being over billed. How is there no support at all?

ionic meteor
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I have the same issue - is there any solution?

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lethal harness
charred steppe
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you should be able to look at the billing issue problem section and find some extra help there