account not working anymore

[solid spade]

Since I subscribed to chat gpt plus, my account is not working anymore. Api backend answering with 500 error.

Openai just took the money and never answered to requests..

Is this a scam? Do I need to cancel my credit card? #subscription

[solid spade]

Got a 500 error on backend api service

@wind dew could you help me?

I can now use my account, bu in free version, don't see my subscription and payment link does not work

[solid spade]

please try these steps

1. Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
2. Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
3. Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
4. Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
5. Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
6. Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
7. Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at [e-mail] for further assistance.

[solid spade]

I made what you've asked, but got all time the same error when trying to click on subscribe :

For information, i received yesterday a refund for my subscription.

I think you have to check logs ^^

[worn whale]

I suggest adding verification functions via phone number or email to modify information about the organization, API keys or unsubscribe. This will provide greater security and protection for users' data.

Now, to modify information about the organization, API keys, or cancel subscriptions, users will need to confirm their phone number or email with a confirmation code, for example, sent to the specified phone number or email.

This will eliminate the possibility of modifying information via chat, significantly increasing the level of security and data protection for users. Users can be confident that their data is protected and that only they can make changes to their profile. Additionally, this will help to reduce the number of support-related problems. Thank you for considering this option.