#'Something went wrong. If this issue persists please contact us through our help center at help.'

10 messages · Page 1 of 1 (latest)

tame niche
#

Steps to reproduce:
Log in to chat.openai.com/chat
enter a prompt

Expected result:
response to prompt

Actual result:
'Something went wrong. If this issue persists please contact us through our help center at help.openai.com.'

Additional information
Browser: Firefox 109.0.1
OS: MacOS 13.2.1

Steps taken: reseted cache, created a new OpenAI account, used a different browser, waiting a week

red dune
#

same error for days. they r not looking at this I guess

frosty saffron
#

I have the same problem for my device

topaz briar
#

I can use it when I just opened it, but this problem will occur after a few minutes or even a few seconds.

mental juniper
#

i turned off nord vpns web protection and it worked for me

acoustic grail
#

Yes, if you go into nord VPN web protection and exclude the chatGPT url it should work again

onyx spruce
#
  1. Log out of all devices: Please ensure you have logged off from every device connected to your account. Once done, log back in.
  2. Disable VPNs and proxies: Ensure that all VPN and proxy connections are disabled on your devices.
  3. Disable problematic extensions: Check for any unnecessary browser extensions that could be causing issues and disable them. Please note that some antivirus software may interfere with your connection, so consider deactivating them temporarily.
  4. Firewalls: If you are using a work or school network with a firewall in place, try switching to a mobile data connection or using your cellphone as a hotspot.
  5. Browsers: Use a different browser or incognito mode: Test your connection in a new browser or by using your current browser's incognito mode. (Chorme/Edge are the same browser internally, try using firefox)
  6. Troubleshoot device-specific issues: If the issue persists only on your PC and not on your cellphone, review steps 1 through 5 to identify any potential issues on your PC.
  7. Contact support: If the problem remains unresolved even on your cellphone, please reach out to the support team at support@openai.com for further assistance.
red dune
onyx spruce
red dune