#Getting an Error when Trying to Pay for Plus

33 messages · Page 1 of 1 (latest)

icy forum
#

Bug Report:

Steps to reproduce:

  1. Login
  2. Go to ChatGPT
  3. Try to upgrade to plus

Expected result:

Purchase Page

Actual result:

Error: "The payments page encountered an error. Please try again. If the problem continues, please email support@openai.com."

Additional information

Browser: Chrome
OS: OSX

I verified my phone number with an iCloud hide-my-email address and think that may be the issue as all of my colleagues get presented with the payment option instantly (within the same organization).

I cannot create a new work account with my work provided VOIP phone number to purchase Plus either 😦

Cleared cookies and have the same result after logging in.

Any help would be appreciated!

📎 Server_Response
lost narwhal
#

same problem here and the airplane button not working. there are other people with the same kind of problem. But we have no return. The team is too small to handle so many people.

icy forum
#

Totally get it – annoying as all colleagues can see that upgrade page without issues 😢

devout sigil
#

I have the same issue. Is there any solutions?

lost narwhal
#

I think it's account related issues. If anyone has the option try a different account on the computer than the one where you got the errors.

sharp cargo
#

Plus registration is paused for the moment

icy forum
#

Still doesn't explain the fact that everyone in my organization can go to the upgrade page – did that happen in the last 12 hours?

icy forum
crimson cypress
#

yep i can't upgrade either

icy forum
#

Did you use an email that was through a service like Hide My Email?

sharp cargo
sharp cargo
crimson cypress
static stag
#

🍿 waiting for pause to be lifted

icy forum
#

So...

#

Coworker just upgraded :p

#

I think it's an account issue, maybe being flagged in the backend? Plus is not paused

static stag
#

🤔

hazy bear
#

I had the same issue. Tried doing it on 5 different devices and 3 different networks (not to mention different browsers and all other tricks mentioned in this and similar threads) the only thing that worked was creating a brand new account, validating (new) email address and validating mobile number (I used exactly the same number as before when I was setting up my original account)... after that I was able to use chat on the free version AND upgrade to plus with no issues. The original account is still not working at all... Oh and I upgraded less than an hour ago.

icy forum
#

This worked for me! Used my personal email address while not in an org and that did the trick 😄

#

Thanks all and going to say this was solved in my case 😄

static stag
#

Worked for me too!

echo crest
#

Worked here, as well. Created a whole new account and immediately upgraded to Plus.

lilac echo
#

The problem for me is that the new account would require a unique telephone number, but i got only one

static stag
#

I used the same number

echo crest
#

I used my wife's number 😉

lilac echo
#

I need to propose to my gf first

echo crest
#

lol, that's probably true before asking her to be your ChatGPT phone number

sharp cargo
# icy forum So...

Interesting, well, I need to do some checks then, my understand was that it was paused for new members, do you know if they previously had plus and just restarted the subscription?

crimson cypress
#

is it even a pause? the dude that reported this issue is saying it's not.

sharp cargo
#

At the moment I am wating for an answer